Jacada, provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announced that it has been selected as the winner in the Automating Customer Support category of the 2019 UK National Innovation Awards for its Smart Agent Assistant solution for contact centres. Continue reading Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award →

NICE announced that its Enhanced Strategic Planner (ESP) solution has been presented with a 2019 CUSTOMER Product of the Year Award by the global, integrated media company TMC. ESP is NICE’s cutting-edge offering for intelligent, accurate long-term workforce planning that helps contact centres develop better staffing strategies, manage outlays and improve customer service. Continue reading NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award →

Vonage, a global business cloud communications leader, announced that integrated media company TMC, has named its NewVoiceMedia (NVM) solution as a 2019 CUSTOMER Product of the Year Award winner. Continue reading Vonage wins 2019 CUSTOMER Magazine Product of the Year Award →

Based on its recent analysis of the North American programmable communications market, Frost & Sullivan recognizes Vonage with the North American Competitive Strategy Innovation and Leadership Award for its One Vonage Platform strategy. Continue reading Vonage Earns Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award for its API Platform →

Startek, a global provider of customer experience management solutions, has received the 2019 Top 50 Digital Edge Award from the CIO Executive Council and IDG at the AGENDA19 Conference. Startek received the award for its innovative automation project developing and implementing its proprietary IT helpdesk chatbot. Continue reading Startek Receives 2019 Top 50 Digital Edge Award from IDG →