Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced that leading technology research and advisory firm Constellation Research has named Pega to the Constellation ShortList™ for Robotic Process Automation for Q3, 2018 (1). Pega was named among the top eight solutions evaluated for robotic process automation (RPA) software. Continue reading Pegasystems’ Robotic Process Automation Capabilities Recognized on Constellation Research’s Constellation ShortList →

NewVoiceMedia, a Vonage Company and a leading global provider of cloud contact centre and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence. Continue reading NewVoiceMedia wins Digital Innovation Award for speech analytics solution →

TTEC, a leading global customer experience technology and services provider focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, was recently recognized for several partnership achievements during the Cisco Customer Journey Solutions Summit. Continue reading TTEC Wins Five Awards for Cisco Partnership →

NICE inContact, a NICE business announced that TMC, a global, integrated media company, has named NICE inContact CXone, the world’s #1 cloud customer experience platform, as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. CXone was recognized for innovating customer service technology and improving the customer experience. Continue reading NICE inContact Wins 2018 Contact Center Technology Award from CUSTOMER Magazine →

Kofax®, a leading supplier of intelligent automation (IA) software to digitally transform end-to-end business processes announced its customer Davies Turner, one of the UK’s leading multimodal freight forwarding and logistics companies, won the 2018 Overall Digital Leadership Award from Ventana Research for its successful implementation of Kofax Intelligent Automation. Continue reading Kofax Intelligent Automation Deployment at Davies Turner Wins Ventana Award for Overall Digital Leadership →