NICE announced that its Back Office Proficiency Solution has been recognized with the 2018 European Market Leadership Award by Frost and Sullivan. The NICE solution was named ‘Market Leader’ following its strong overall performance in the analyst firm’s stringent process which assesses every candidate’s best practice criteria, in addition to the company’s rich experience and distinctive technological know-how in the domain. Continue reading NICE Back Office Solution Receives Frost and Sullivan Market Leadership Europe Award →

Aspect Software is delighted to announce that it has been named a winner in the Security Solution of the Year category at this year’s UK Cloud Awards, in recognition of the innovative nature and consistently excellent performance of its VerifyTM fraud detection software. Aspect triumphed in a category packed with major players in the cybersecurity sphere, underlining the positive effect that Verify has had on the businesses that have implemented it. Continue reading Aspect Software wins Security Solution of the Year for VerifyTM at 2018 UK Cloud Awards →

Oxford-based Sesui, creator of award-winning cloud communications software, was last night awarded Best Cloud Service Provider at the UK Cloud Awards. Continue reading Sesui named Best Cloud Service Provider at UK Cloud Awards →

Nick Upton, who works for outsourced customer contact centre Ventrica has won a Gold award at the UK National Contact Centre Awards 2018, picking up the top accolade in the Individual awards category of ‘Resource Planning Manager’. Meanwhile Ventrica’s IT Team went home with a Bronze award for the ‘Contact Centre Support Team of the Year’ category. Continue reading Outsourced Contact Centre Ventrica wins top award in National UK Contact Centre Awards →

Avaya has awarded DatapointEurope, part of the Sabio Group, the prestigious Contact Centre Partner of the Year Award for Spain 2017. The award reflects DatapointEurope’s continued success in delivering transformational customer experience technology and managed service solutions based on Avaya’s Unified Communications and Contact Centre technologies. Continue reading DatapointEurope secures Avaya Spain’s 2017 Contact Centre Partner of the Year Award →

Genesys®, the global leader in omnichannel customer experience and contact center solutions, has announced the winners of its 13th annual Genesys Customer Innovation Awards on the opening day of CX18, the industry’s premier customer engagement event, which runs May 1-4 in Nashville, Tennessee. Continue reading Genesys Celebrates the Best in Customer Innovation at CX18 Customer Experience Conference →