NICE announced that its Back Office Proficiency Solution has been recognized with the 2018 European Market Leadership Award by Frost and Sullivan. The NICE solution was named ‘Market Leader’ following its strong overall performance in the analyst firm’s stringent process which assesses every candidate’s best practice criteria, in addition to the company’s rich experience and distinctive technological know-how in the domain.
In its report, Frost and Sullivan points out “NICE’s Back Office Proficiency Solution enables businesses to generate insights from their back office, a department that despite being two to three times the size of the front office largely lacks management applications and tools. The solution combines NICE’s experience and technical know-how. NICE offers its clients a tool that generates actionable insights that allow workflow managers to staff according to actual needs and not guesses. With its strong overall performance, NICE achieves a leadership position in back office solutions, and Frost & Sullivan is proud to bestow the 2018 Europe Market Leadership Award to NICE.”
NICE Back Office Proficiency Solutions increase efficiency via the provision of insights on employee motivation, performance, skill set and more. It collects desktop data and offers a central location for measuring, managing and impacting employee behaviors via a performance management component that also offers corrective resources to drive change. The solution provides insights into actual human resource needs, which eliminates guessing and, as a result, prevents over or understaffing, thus improving business efficacy and bottom-line results. To read more about the solution, please click here.
Miki Migdal, President, NICE Enterprise Product Group said: “We’re honored to have won Frost and Sullivan’s Market Leadership Europe” award for our Back Office Solution after having shown excellent results in their stringent analysis. From a variety of management applications and tools to data-rich dashboards and analyses on employee performance, behavior, and motivation, our Back Office solution comprises all necessary components which integrate and work together to elevate performance and positively impact business results. This award is yet another stamp of approval that our solution is the unparalleled leader in the Back Office Solutions domain.