TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, was recently recognized as Customer Care Partner of the Year for the US by Cisco during Cisco Collaboration Summit 2018.

This award recognizes Cisco partners who have a focused and dedicated practice in customer care. These partners have demonstrated success with integrating third-party applications to deliver comprehensive solutions and a strong track record of competitive wins with Cisco.

“As one of a selected few partners that can enable our customers with both cloud and premise-based solutions, TTEC continues to grow its premise-based business year over year while growing its cloud business by over 70% year to date,” said Ken George, Sales Business Development Manager, Cisco.

“We are proud to be recognized with this customer care award by Cisco,” said Steve Pollema, Senior Vice President, TTEC Digital. “Our long-term partnership and collaboration with Cisco has created industry-leading omnichannel solutions that have transformed customer experience. We look forward to continuing to grow this successful partnership in the years to come.”

Learn how Humanify™ Technology Platforms from TTEC, powered in part by Cisco’s HCS Contact Center solution, deliver seamless omnichannel customer engagement and how the TTEC CX Calculator provides a glimpse of the real-world customer experience and profitability outcomes TTEC solutions can drive.