NICE announced that it has received the Kachina Award™ from Saddletree Research for Achievement in Robotic Process Automation (RPA). The award recognizes NICE for its accomplishment in bringing innovative robotic automation to the North American customer service industry.
NICE Robotic Process Automation solutions are unique in their capability to simultaneously support and combine both server-based, completely unattended robotic automation and agent-assisted (attended) desktop automation scenarios. The seamless integration of attended and unattended workflows enables enterprises to manage process complications or exceptions with precision and professionalism. Furthermore, with an in-depth and native understanding of navigating the complexities of the desktop environment, NICE provides the most robust solution in the market. This intelligent desktop technology enables organizations to rapidly automate a wide variety of processes for employees across multiple functions in the organization. In addition, with cloud-based flexibility, NICE automations can be easily and efficiently deployed and executed to meet the changing needs in any business sector.
Saddletree Research, a leading provider of market research, business intelligence and consulting services, awarded NICE the Kachina Award in recognition of the important role its robotic process automation tools play in enterprise solutions. The Kachina Awards are presented to companies for innovation in specific, focused customer service products and solutions, in five distinct categories. The award entries are judged by a panel of distinguished independent customer service professionals.
Paul Stockford, Chief Analyst, Saddletree Research: “The Kachina Award is unique in that only one company can be recognized as the winner in each category. This means that the award NICE received represents a truly outstanding achievement and market leadership in robotics for the customer service ecosystem. Congratulations to NICE for this achievement.”
Miki Migdal, President of NICE Enterprise Product Group: “We are pleased to receive the Kachina Award for Achievement in Robotics, as it reflects our innovative contribution to meeting an ever-growing demand for process automations in the customer service industry, including increasingly complex requirements. Leaders across a wide array of industries are seeking large-scale, comprehensive process automations that can do it all – front- and back-office, fully and partially robotics-assisted processes, and more. With over 500,000 robots deployed globally for more than 400 customers, NICE robotic automation solutions are helping reinvent customer service.”