Semafone, a provider of data security and compliance solutions for contact centres, is the sole UK-based finalist in the 2018 PYMNTS Voice Challenge with Amazon Alexa, a global competition for developing and executing prototypes of innovative new solutions, using Amazon’s flagship virtual assistant in payments and commerce. Continue reading Semafone named finalist in 2018 PYMNTS Voice Challenge with Amazon Alexa →

Arvato’s shared service centre in Swansea has won the Customer Engagement accolade at the 2018 Welsh Contact Centre Awards, following a record year for customer satisfaction. Continue reading Arvato’s shared service centre in Swansea scoops national customer service award →

NICE announced that it received the award for Innovation in Customer Service at the 12th annual Stevie® Awards for Sales & Customer Service. The award recognizes ​NICE Robotic Automation for breaking new ground with a unique integration of process automation and artificial intelligence technologies. Continue reading NICE Named a 2018 Stevie Award Winner for Innovation in Robotic Process Automation →

NICE announced the launch of the 2018 EMEA CX Excellence Awards Program, honoring customers in the region for driving creative, innovative customer interactions using its solutions. This year’s program includes the addition of accolades in two new categories, the first of which acknowledges excellence in cloud roll outs while the second highlights new customers that have demonstrated distinction in implementing best practices.​ Continue reading NICE Kicks-off 2018 EMEA CX Excellence Awards Program →

Nuance announced the company earned multiple Stevie® Awards for Sales & Customer Service. Nuance, the pioneer and leader in conversational and cognitive AI innovations, was recognized as a finalist in six categories for innovation and excellence at a February 23rd gala held in Las Vegas, NV. Continue reading Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions →