NICE inContact announced that CXone cloud customer experience platform received the highest average product satisfaction rating from its customers, according to a new report by contact center and back-office research and consulting firm DMG Consulting LLC. Continue reading NICE inContact CXone Rated Highest in Product Satisfaction by Customers in DMG Consulting Report
Category Archives: Awards
Lloyds Banking Group and Pindrop awarded for best risk and fraud management programme
Pindrop, the pioneer in voice security and authentication, and Lloyds Banking Group have won the Gold Award for ‘best risk and fraud management programme’ at the European Contact Centre & Customer Service Awards 2017. Continue reading Lloyds Banking Group and Pindrop awarded for best risk and fraud management programme
New Research Names Verint Global Leader in Contact Centre, Back Office and Branch Office Applications
Verint® announced that it has been named the global leader for WFO software by Pelorus Associates in the firm’s new Understanding the Global Market for Workforce Optimization Solutions report. In this analysis, Verint is cited for more than 43 percent worldwide market share, as well as for holding the leading market share for interaction recording and quality management, core applications of workforce optimization suites according to Pelorus Associates. Continue reading New Research Names Verint Global Leader in Contact Centre, Back Office and Branch Office Applications
NewVoiceMedia wins Frost & Sullivan Excellence Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Frost & Sullivan Excellence Award in the Cloud Contact Centre Services Growth Excellence Leadership category. Continue reading NewVoiceMedia wins Frost & Sullivan Excellence Award
BGL Group scoops Excellence in Motor Broking award at the Insurance Times awards
In a month which has already seen BGL Group’s contact centres named best in Europe, the business, a leading digital distributor of insurance and household financial services, is celebrating again after its Insurance Distribution and Outsourcing division picked up the award for Excellence in Motor Broking at the prestigious Insurance Times awards in London. Continue reading BGL Group scoops Excellence in Motor Broking award at the Insurance Times awards
Cyara Honoured With Frost & Sullivan Excellence Award
Cyara, provider of the leading customer experience assurance platform, announced that it has been selected as a Frost & Sullivan Excellence Award recipient. The Frost & Sullivan Excellence Awards recognise companies around the globe that have risen above the competition and demonstrate outstanding performance. Continue reading Cyara Honoured With Frost & Sullivan Excellence Award