Cicero, a leading provider of analytics and automation software for the back office and contact center, announced that TMC, a global, integrated media company, has named Cicero Insight as a 2017 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Cicero, Inc. Receives 2017 TMC Labs Innovation Award from CUSTOMER Magazine
Category Archives: Awards
DWP and Genesys Win Gold in Best Innovation in Business Transformation at the 2017 European Contact Centre & Customer Service Awards
Genesys, the market leader in omnichannel customer experience and contact centre solutions, announced that Department for Work and Pensions (DWP) has been awarded Gold in the Best Innovation in Business Transformation category at the 2017 European Contact Centre & Customer Service Awards (ECCCSA) for its digital transformation programme with Genesys. Continue reading DWP and Genesys Win Gold in Best Innovation in Business Transformation at the 2017 European Contact Centre & Customer Service Awards
Pegasystems Earns Best in Biz Award for Second Consecutive Year
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced that Pega® Intelligent Virtual Assistant has been named a Bronze winner for Best New Product of the Year in the Enterprise category of the seventh annual Best in Biz Awards. This marks the second consecutive year that a Pega solution has won an award in this category. Continue reading Pegasystems Earns Best in Biz Award for Second Consecutive Year
NICE Adaptive WFO Receives the Frost & Sullivan Award for Its Real-time Scheduling Solution
NICE announced that it has received Frost & Sullivan’s 2017 Customer Value Leadership Award for its intelligent empowerment solutions in the contact center industry. The award recognizes the company’s cloud-based Adaptive Workforce Engagement solution for uniquely empowering employees, supervisors, and workforce administrators with automated, analytics-based intraday scheduling optimization. Continue reading NICE Adaptive WFO Receives the Frost & Sullivan Award for Its Real-time Scheduling Solution
M&S shortlisted in the 2018 UK Customer Satisfaction Awards
The Institute of Customer Service has announced that Marks & Spencer (M&S) has been shortlisted as a finalist in the 2018 UK Customer Satisfaction Awards. Continue reading M&S shortlisted in the 2018 UK Customer Satisfaction Awards
West Positioned as a Niche Player in Gartner Magic Quadrant for Contact Center as a Service, North America
West Corporation, a global provider of communication and network infrastructure services, is proud to announce that Gartner, Inc. has positioned the Company in the Niche Players quadrant of its annual “Magic Quadrant for Contact Center as a Service, North America”1 for the second year in a row. Continue reading West Positioned as a Niche Player in Gartner Magic Quadrant for Contact Center as a Service, North America