Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced that Pega® Intelligent Virtual Assistant has been named a Bronze winner for Best New Product of the Year in the Enterprise category of the seventh annual Best in Biz Awards. This marks the second consecutive year that a Pega solution has won an award in this category. Continue reading Pegasystems Earns Best in Biz Award for Second Consecutive Year
Category Archives: Awards
NICE Adaptive WFO Receives the Frost & Sullivan Award for Its Real-time Scheduling Solution
NICE announced that it has received Frost & Sullivan’s 2017 Customer Value Leadership Award for its intelligent empowerment solutions in the contact center industry. The award recognizes the company’s cloud-based Adaptive Workforce Engagement solution for uniquely empowering employees, supervisors, and workforce administrators with automated, analytics-based intraday scheduling optimization. Continue reading NICE Adaptive WFO Receives the Frost & Sullivan Award for Its Real-time Scheduling Solution
M&S shortlisted in the 2018 UK Customer Satisfaction Awards
The Institute of Customer Service has announced that Marks & Spencer (M&S) has been shortlisted as a finalist in the 2018 UK Customer Satisfaction Awards. Continue reading M&S shortlisted in the 2018 UK Customer Satisfaction Awards
West Positioned as a Niche Player in Gartner Magic Quadrant for Contact Center as a Service, North America
West Corporation, a global provider of communication and network infrastructure services, is proud to announce that Gartner, Inc. has positioned the Company in the Niche Players quadrant of its annual “Magic Quadrant for Contact Center as a Service, North America”1 for the second year in a row. Continue reading West Positioned as a Niche Player in Gartner Magic Quadrant for Contact Center as a Service, North America
SapientRazorfish Named a Leader Among Digital Experience Service Providers by Independent Research Firm
SapientRazorfish, part of Publicis.Sapient, announced that it has been named a Leader in The Forrester Wave™: Digital Experience Service Providers, Q4 2017. SapientRazorfish was among the select companies that Forrester invited to participate in its evaluation. Continue reading SapientRazorfish Named a Leader Among Digital Experience Service Providers by Independent Research Firm
NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a 2017 Tech of the Year Award, for Most Innovative Tech Firm. Continue reading NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards