Cicero, a leading provider of analytics and automation software for the back office and contact center, announced that TMC, a global, integrated media company, has named Cicero Insight as a 2017 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine.

“We could not be more pleased to be recognized for the years of hard work by TMC and Customer Magazine. Cicero Insight is a revolutionary tool capable of providing visibility into companies’ blind-spots. Our business process sensors, harmonized with nearly any other type of enterprise data creates a powerful and truly unique big data and analytics engine,” said Todd Sherin, CRO, Cicero. “This award is a tremendous achievement for the entire Cicero team.”

Cicero Insight is a desktop analytics solution that offers a complete view into how work happens across the enterprise – back-office, contact center or branch. By capturing and reporting employee activity, companies can shift their energy from trying to find the problem, to deploying with solutions. The employee desktop is at the center of each contact center and back office transaction. With Cicero Insight software, companies get an unencumbered, 360-degree view of all desktop and process activity to help maximize their current systems.

“Congratulations to Cicero Inc. for being granted a 2017 CUSTOMER Magazine TMC Labs Innovation Award. Cicero Insight has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer-related technologies,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this outstanding achievement with a TMC Labs Innovation Award.”

TMC Labs Innovation Awards honor products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.