Content Guru, a leading global provider of enterprise cloud CX and contact centre solutions, has announced its sixth major office location in Europe is set to open in Athens, Greece. Continue reading Content Guru Expands European Footprint with New Global Operations Support Hub in Greece
Category Archives: Corporate News
Capacity Secures $92M in Investments to Supercharge AI Support Platform for Contact Centres
Capacity, the AI-powered support automation platform for Contact Centres, has announced more than $92 million in investments to fuel its expansion. Continue reading Capacity Secures $92M in Investments to Supercharge AI Support Platform for Contact Centres
SAP Appoints Augusta Spinelli as Regional President for EMEA
SAP SE announced the appointment of Augusta Spinelli as Regional President for Europe, Middle East and Africa (EMEA) effective immediately. Continue reading SAP Appoints Augusta Spinelli as Regional President for EMEA
Genesys Announce $1.5 Billion Investment by Salesforce and ServiceNow
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest an equal amount. Continue reading Genesys Announce $1.5 Billion Investment by Salesforce and ServiceNow
Kantar launches ExperienceEvaluator to fast-track CX benchmarking and optimisation
Kantar, the world’s leading marketing data and analytics company, has launched ExperienceEvaluator. The rapid and cost-effective Customer Experience (CX) solution enables brands to benchmark and optimise customer experiences wherever they happen, accelerate business growth by driving more people to their brand, and ultimately win against the competition. Continue reading Kantar launches ExperienceEvaluator to fast-track CX benchmarking and optimisation
Lloyds Banking Group partners with UnlikelyAI to test groundbreaking AI technology
Lloyds Banking Group has announced it is partnering with UnlikelyAI to explore how cutting-edge artificial intelligence can support innovation and enhance customer experience. Continue reading Lloyds Banking Group partners with UnlikelyAI to test groundbreaking AI technology