Leading citizen experience and digital business services provider, TP, announced that it has been awarded a place on the Crown Commercial Services RM6295 framework for both Lot 1 (Citizen Experience) and Lot 2 (Business Services), marking a significant milestone in continuing to further and grow its award winning citizen and business services across the public sector. Continue reading TP secures place on major Government framework
Category Archives: Corporate News
Crescendo Launches the Total Outcome Guarantee
Crescendo, the first AI-native contact centre, and the first company to offer outcome-based pricing across the entire customer experience, whether powered by AI, humans or both, announced the enhancement of its quality guarantee that assures the best AI delivered within 30 days. Continue reading Crescendo Launches the Total Outcome Guarantee
Content Guru Expands European Footprint with New Global Operations Support Hub in Greece
Content Guru, a leading global provider of enterprise cloud CX and contact centre solutions, has announced its sixth major office location in Europe is set to open in Athens, Greece. Continue reading Content Guru Expands European Footprint with New Global Operations Support Hub in Greece
Capacity Secures $92M in Investments to Supercharge AI Support Platform for Contact Centres
Capacity, the AI-powered support automation platform for Contact Centres, has announced more than $92 million in investments to fuel its expansion. Continue reading Capacity Secures $92M in Investments to Supercharge AI Support Platform for Contact Centres
SAP Appoints Augusta Spinelli as Regional President for EMEA
SAP SE announced the appointment of Augusta Spinelli as Regional President for Europe, Middle East and Africa (EMEA) effective immediately. Continue reading SAP Appoints Augusta Spinelli as Regional President for EMEA
Genesys Announce $1.5 Billion Investment by Salesforce and ServiceNow
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest an equal amount. Continue reading Genesys Announce $1.5 Billion Investment by Salesforce and ServiceNow