Be My Eyes is announcing the successful deployment of Be My AI™, a state-of-the-art visual assistance tool powered by OpenAI’s GPT-4 vision model. Continue reading Be My Eyes Integrates Be My AI™ into its First Contact Center with Stunning Results
Category Archives: Corporate News
JPMorgan Chase Announces New Virtual Call Centre in Baltimore
JPMorgan Chase announced its ongoing commitment to advancing long-term, inclusive growth in Baltimore with a new virtual call centre team in Baltimore, its second in the US. This effort is part of broader initiative to expand business investments that help create new jobs and promote career growth opportunities. Continue reading JPMorgan Chase Announces New Virtual Call Centre in Baltimore
Conduent CXNow Customer Experience Solution Incorporates AI Capabilities with Rapid Deployment and Easy Scalability
Conduent Incorporated, a global technology-led business solutions and services company, announced Conduent CXNow, a digital Customer Experience-as-a-Service offering for commercial and government clients. Continue reading Conduent CXNow Customer Experience Solution Incorporates AI Capabilities with Rapid Deployment and Easy Scalability
iQor Symphony [AI] Elevates the Employee Training Experience
iQor, a leading managed services provider of digitally enabled BPO customer experience solutions, has launched Symphony [AI]TM, a generative AI ecosystem that will redefine the landscape of employee training and development. Continue reading iQor Symphony [AI] Elevates the Employee Training Experience
New Cognigy Guide Demystifies How Generative AI Will Transform Customer Service
Delivering the best possible customer experience (CX) is critical to an organizations’ future ability to survive. But, while the high-level benefits are clear, the large majority of global contact centres lag behind in adoption of customer service automation technologies – including Generative AI, or Large Language Models (LLMs) – that will drive them forward. Continue reading New Cognigy Guide Demystifies How Generative AI Will Transform Customer Service
Arvato partners with KYP.ai to enhance digital transformation capabilities
Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue driving its digital transformation and AI offering. Continue reading Arvato partners with KYP.ai to enhance digital transformation capabilities