Category Archives: Corporate News

WNS Recognized as a ‘Leader’ in AI and Analytics & Social Media for CX Services by ISG

WNS, a leading provider of global Business Process Management (BPM) solutions, announced that it has been recognized as a ‘Leader’ in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens™ 2022 Global Contact Center Customer Experience Services report. Continue reading WNS Recognized as a ‘Leader’ in AI and Analytics & Social Media for CX Services by ISG

Firstcom Europe enhances employee wellbeing with office move

Leading pan-European cloud technology provider Firstcom Europe celebrated the opening of its new European headquarters at the Parklands office complex in Bolton. Although Firstcom Europe is a telephone company with wide range of products, it has specialised in providing unified communications solutions, including; video, messaging, voice and fax, since 2007. Continue reading Firstcom Europe enhances employee wellbeing with office move

Gartner Identifies 7 Technology Disruptions That Will Impact Sales Through 2027

Sales leaders need to recognize, prioritize and respond to seven technology disruptions that will transform sales over the next five years, according to Gartner, Inc. They include: generative artificial intelligence (AI), digital twin of the customer, augmented reality/virtual reality (AR/VR), machine customers, digital humans, emotion AI and multimodality. Continue reading Gartner Identifies 7 Technology Disruptions That Will Impact Sales Through 2027