Parcelhero, the UK’s leading courier comparison platform, has further improved its customer support with new AI-powered features, offering faster, 24/7 assistance. Continue reading Parcelhero boosts its customer support with new AI-powered features
Category Archives: Corporate News
TTEC Recognised as Enterprise Innovator in HFS Research’s Travel and Hospitality Service Provider Ecosystem, 2025 Report
TTEC Holdings, Inc., a leading global CX technology and services innovator for AI-enhanced CX, announced its recognition as an Enterprise Innovator in the newly published HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025 report. Continue reading TTEC Recognised as Enterprise Innovator in HFS Research’s Travel and Hospitality Service Provider Ecosystem, 2025 Report
GetVocal secures Series A funding to bring trustworthy conversational agents to European enterprises
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, today announced the closing of a $26 million Series A investment round led by Creandum with participation from Elaia and Speedinvest, bringing GetVocal’s total fundraising to $30 million. Continue reading GetVocal secures Series A funding to bring trustworthy conversational agents to European enterprises
Firstsource invests in AppliedAI
Firstsource Solutions Limited, a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has made a strategic investment in AppliedAI — an AI workflow automation platform built to transform how complex, regulated enterprise processes are automated end-to-end. Continue reading Firstsource invests in AppliedAI
TP secures place on major Government framework
Leading citizen experience and digital business services provider, TP, announced that it has been awarded a place on the Crown Commercial Services RM6295 framework for both Lot 1 (Citizen Experience) and Lot 2 (Business Services), marking a significant milestone in continuing to further and grow its award winning citizen and business services across the public sector. Continue reading TP secures place on major Government framework
Crescendo Launches the Total Outcome Guarantee
Crescendo, the first AI-native contact centre, and the first company to offer outcome-based pricing across the entire customer experience, whether powered by AI, humans or both, announced the enhancement of its quality guarantee that assures the best AI delivered within 30 days. Continue reading Crescendo Launches the Total Outcome Guarantee