Crescendo, the only AI-Native customer experience solution built to run CX as one unified system, announced its expansion into the UK and Europe. This marks the arrival of a new AI customer experience category in one of the world’s largest and most underserved markets. Continue reading Crescendo arrives in Europe with $100M momentum to establish new AI-native CX category
Tag Archives: Crescendo
Crescendo’s New AI Shopping Assistant Converts at 2-4X Industry Average
At NRF 2026, Crescendo announced the launch of its Multimodal AI Shopping Assistant on the Shopify App Store, with chat-to-order conversion rates as high as 58% — roughly four times the industry benchmark of 5-15%. The result transforms chat from a support cost centre into a primary revenue channel, as the same AI that resolves questions can seamlessly guide customers to the right product in the moment. Continue reading Crescendo’s New AI Shopping Assistant Converts at 2-4X Industry Average
Crescendo Unveils Multimodal AI: A First for Customer Experience
Crescendo, the first AI-native contact centre, announced the launch of Multimodal AI, representing an industry-first capability that unifies voice, text and visual interaction – all within a single, intelligent conversation. Continue reading Crescendo Unveils Multimodal AI: A First for Customer Experience
Crescendo Launches the Total Outcome Guarantee
Crescendo, the first AI-native contact centre, and the first company to offer outcome-based pricing across the entire customer experience, whether powered by AI, humans or both, announced the enhancement of its quality guarantee that assures the best AI delivered within 30 days. Continue reading Crescendo Launches the Total Outcome Guarantee
Crescendo closes $50 million in total financing with latest round led by General Catalyst
Crescendo, creators of the first augmented-AI CX platform, announced the closing of a series of venture round financings totalling $50 million. General Catalyst, where the company was conceived, led its latest Series C fundraise. Continue reading Crescendo closes $50 million in total financing with latest round led by General Catalyst
Crescendo acquires customer operations innovator PartnerHero
Crescendo, creators of the first augmented-AI CX platform, announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Continue reading Crescendo acquires customer operations innovator PartnerHero