Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending and 72% to maintain spending, despite economic pressures. Continue reading Gartner Poll Finds Less Than 10% of CFOs Plan to Decrease Customer Service Spending Within the Next Year
Category Archives: Corporate News
New partnership will keep off site workers safe
Concerns over the wellbeing of employees who work remotely or are potentially vulnerable travelling to and from their workplace is at the heart of the new partnership between Lemon Contact Centre and personal safety app help me Angela. Continue reading New partnership will keep off site workers safe
Chubb’s Blackburn Contact Centre celebrates its first year
August has been a momentous month for Chubb’s Contact Centre in Blackburn as the team celebrates its first year at this new location. Continue reading Chubb’s Blackburn Contact Centre celebrates its first year
BT Group announces flagship new Sheffield office
BT Group has unveiled plans to open a multi-million-pound new building in the heart of Sheffield. The technology and telecoms firm has put pen to paper on a deal to take up residence at the landmark Endeavour building, based at Sheffield Digital Campus, which will be able to house around 1,000 colleagues. Continue reading BT Group announces flagship new Sheffield office
Court Denies PCI Pal’s Motion to Dismiss Sycurio’s U.S. Patent Infringement Lawsuit
Sycurio™, the leading provider of data security and compliance for call and contact centres, announced that following a hearing on April 18, 2022, the United States District Court for the Western District of North Carolina has issued an Order denying defendant PCI Pal (US) Inc.’s motion to dismiss Sycurio’s complaint alleging that PCI Pal’s “Agent Assist” secure card payment software infringes four of Sycurio’s U.S. Patents directed to “Signal detection and blocking for voice processing equipment” (the US Patents). Continue reading Court Denies PCI Pal’s Motion to Dismiss Sycurio’s U.S. Patent Infringement Lawsuit
Contentsquare Closes $600M Growth Investment Round Led by Sixth Street
Contentsquare, the global leader in digital experience analytics, announced that it has closed a $600 million growth investment round, including $400 million in Series F equity and $200 million in debt financing, bringing total funding to $1.4 billion. Continue reading Contentsquare Closes $600M Growth Investment Round Led by Sixth Street