Sales leaders need to recognize, prioritize and respond to seven technology disruptions that will transform sales over the next five years, according to Gartner, Inc. They include: generative artificial intelligence (AI), digital twin of the customer, augmented reality/virtual reality (AR/VR), machine customers, digital humans, emotion AI and multimodality. Continue reading Gartner Identifies 7 Technology Disruptions That Will Impact Sales Through 2027 →

Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending and 72% to maintain spending, despite economic pressures. Continue reading Gartner Poll Finds Less Than 10% of CFOs Plan to Decrease Customer Service Spending Within the Next Year →