August has been a momentous month for Chubb’s Contact Centre in Blackburn as the team celebrates its first year at this new location.
On 2nd August 2021, the Contact Centre welcomed the first cohort of new starters to its impressive office campus in Blackburn and commenced a thorough induction program to ensure the new recruits were ready to take their first customer calls on 16th August. Over the following weeks and months, more cohorts of new starters were trained, making up the 75-strong team we have today.
Alison Keough, Head of the Contact Centre, said: “The last year has seen a hive of activity as we relocated the Contact Centre from Leicester to our UK head office. We welcomed 75 new starters who are fully trained to support our customers with all their requests from a single location. Everyone thoroughly enjoyed coming together for a day of celebration; they make a friendly and vibrant bunch that I’m proud to call my team.”
The Blackburn Contact Centre forms part of Chubb’s 55,000 sq. ft. office campus, which underwent a major renovation in 2016 when works began to transform the existing site into an advanced, integrated and sustainable workspace.
The Contact Centre operates 24/7 with four teams working on shifts to ensure the highest levels of customer service are upheld. The industry standard sets a target of 80% of calls being answered within 20 seconds, but here Chubb raises the bar by answering an impressive 90% of calls within the same time span.
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security, and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and specialty services in over 500 locations worldwide.
For more information, visit https://www.chubbfiresecurity.com/en/uk/