Scorebuddy, a best-in-class contact centre quality assurance solution provider, announces that it has released a new version of its dedicated contact centre quality management solution, along with a fully integrated LMS and a Customer Sentiment survey tool, to create a comprehensive suite of solutions for contact centres’ who wish to establish a winning strategy for delivering excellent customer service. Continue reading Scorebuddy Announces the Release of a Fully Integrated Learning Management System with its World-Class Quality Assurance Solution →

HSBC UK has begun the introduction of a new voice-driven menu to assist its telephone banking customers, enabling callers to state their intent verbally and be directed to the correct team automatically, saving time for both customers and customer service colleagues, the bank announced today. Continue reading HSBC UK launches new voice-driven technology →

A new online chat bot has been launched to help property agents triage inbound online enquiries and focus resource towards the most valuable opportunities. Launched by leading outsourced communication provider Moneypenny, the bot identifies and filters out property maintenance queries so that live chat resource can be prioritised for lucrative new leads and enquiries. Continue reading Time and cost-saving triage Chat Bot launched for property agents →

Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and customer experience solutions, announced the launch of HGS PULSE, a new contact centre analytics platform that provides business performance and customer insights using near real-time data. Continue reading HGS Launches New Contact Centre Analytics Platform →

Global cloud communications software and solutions provider IMImobile PLC, announced that it has been named as a supplier on the Crown Commercial Service’s (CCS) G-Cloud 12 framework. Continue reading IMImobile announces it has been included in the UK government G-Cloud initiative →

TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has been approved to supply a comprehensive portfolio of Managed Cloud Contact Centre and Consulting services on the Crown Commercial Services (CCS) G-Cloud 12 framework. Continue reading TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework →