Isuzu Truck UK Ltd has selected the RAC as its new full roadside assistance partner and breakdown call centre provider. Continue reading RAC secures contract to become Isuzu Truck UK’s roadside assistance and contact centre partner
Tag Archives: contact centre
NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting
NICE announced that it has once again been named market share leader in contact centre workforce optimisation (WFO) by DMG Consulting LLC for 2019. NICE demonstrated a 37.3 percent share in contact centre WFO, reflecting 7.7 percent year-over-year growth. Continue reading NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting
AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform
AVOXI, the leading cloud communications platform specialising in contact centre and virtual number solutions, recently announced their ability to integrate must-have technologies like CRM into their contact centre platform. Continue reading AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform
8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center Offerings to Midmarket and Enterprise Companies in North America
8×8 and Softchoice, a leading North American provider of IT solutions and managed services, announced a partnership to bring integrated, enterprise-grade cloud communications, contact center and team collaboration solutions to midmarket and enterprise companies. With this announcement, Softchoice will now expand its cloud portfolio to sell 8×8’s industry-leading solutions and services in the United States and Canada. Continue reading 8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center Offerings to Midmarket and Enterprise Companies in North America
Ascensos to open 600 job contact centre on Isle of Wight
PRESS RELEASE: Scottish-based contact centre management specialist, Ascensos, announces that the company is to open a new customer service centre on the Isle of Wight, creating up to 600 new jobs. The new facility, located in Cowes, will handle inbound telephone, email, social media and online queries. Continue reading Ascensos to open 600 job contact centre on Isle of Wight