BT announced a new era in its partnership with ServiceNow, the leading digital workflow company that makes the world work better for everyone, with plans to launch a turnkey, contact-centre-as-a-service (CCaaS) package integrating digital workflows, global communications and a cloud-hosted contact centre platform. Continue reading BT partners with ServiceNow to simplify contact centre transformation
Tag Archives: BT
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
BT and Five9, a leading provider of the intelligent CX Platform, announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally. Continue reading BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
Nokia analytics software selected by BT in five-year deal to improve operators’ fixed access customer experience
Nokia announced that it has expanded its partnership with BT in a five-year deal for its AVA Analytics software for fixed networks that will help the UK operator strengthen its network monitoring through AI and machine learning, and improve its subscriber experience. Continue reading Nokia analytics software selected by BT in five-year deal to improve operators’ fixed access customer experience
BT Group announces flagship new Sheffield office
BT Group has unveiled plans to open a multi-million-pound new building in the heart of Sheffield. The technology and telecoms firm has put pen to paper on a deal to take up residence at the landmark Endeavour building, based at Sheffield Digital Campus, which will be able to house around 1,000 colleagues. Continue reading BT Group announces flagship new Sheffield office
BT’s Gosforth contact centre set for major refurbishment
BT’s Gosforth contact centre is set for a multi-million-pound refurbishment as Newcastle was revealed as a key location in the company’s future plans. Continue reading BT’s Gosforth contact centre set for major refurbishment
BT’s Bangor customer service centre set for major redevelopment
BT’s Bangor customer service centre is set for a major redevelopment as the company announced plans today to invest in a large refit of the building. Continue reading BT’s Bangor customer service centre set for major redevelopment