The Contact Centre for Dogs Trust, the UK’s largest dog welfare charity, has taken its one millionth call with almost 200,000 of those conversations being about how to adopt a homeless hound. Based at Dogs Trust Manchester, since opening in September 2014 the 55 strong team has answered on average 1,000 calls every day and responds to around 2,600 e-mails every month. Continue reading Canine contact centre reaches 1 millionth call on the dog and bone
Category Archives: Corporate News
Lloyds Banking Group “on call” for BBC Children in Need
Nearly 1,200 Lloyds Banking Group colleagues at call centres across the UK will be showing their support for BBC Children in Need by helping process donations by the public during the Appeal Night telethon on Friday 17 November. Continue reading Lloyds Banking Group “on call” for BBC Children in Need
The customer service revolution begins here
Digital engagement and automation specialist, Parker Software is releasing a book about the future of business to customer communication. The book is titled, The Conversation Engine: A Shop Assistant of the Smart Age, and explores the next frontier of digital communication. Continue reading The customer service revolution begins here
Isle of Wight’s Lord-Lieutenant Performs Official Opening of Ascensos Contact Centre
A new customer contact centre on the Isle of Wight, announced earlier this year by Scottish-based contact centre management specialist, Ascensos, was officially opened today by Her Majesty’s Lord-Lieutenant of the Island, Major General Martin White CB CBE JP. Continue reading Isle of Wight’s Lord-Lieutenant Performs Official Opening of Ascensos Contact Centre
Tech founder Oliver Lennon unveils new customer engagement start-up ‘Syndeo’
A new technology company that aims to help organisations engage and communicate with an emerging generation of “on demand” customers has been officially launched in Belfast. Syndeo was founded by Oliver Lennon, who previously founded software company SpeechStorm, a company which spun out of Kainos and was acquired by US software giant Genesys Inc two years ago. Continue reading Tech founder Oliver Lennon unveils new customer engagement start-up ‘Syndeo’
European startup iAdvize raises €32 million to accelerate international growth and innovation
iAdvize, the European leader in conversational marketing, today announces £28 million of series C funding with participation from Idinvest Partners, Bpifrance via Large Venture, the fund dedicated to innovating and hyper-growth companies, and Quadrille Capital. Continue reading European startup iAdvize raises €32 million to accelerate international growth and innovation