Nearly 1,200 Lloyds Banking Group colleagues at call centres across the UK will be showing their support for BBC Children in Need by helping process donations by the public during the Appeal Night telethon on Friday 17 November. Continue reading Lloyds Banking Group “on call” for BBC Children in Need
Category Archives: Corporate News
The customer service revolution begins here
Digital engagement and automation specialist, Parker Software is releasing a book about the future of business to customer communication. The book is titled, The Conversation Engine: A Shop Assistant of the Smart Age, and explores the next frontier of digital communication. Continue reading The customer service revolution begins here
Isle of Wight’s Lord-Lieutenant Performs Official Opening of Ascensos Contact Centre
A new customer contact centre on the Isle of Wight, announced earlier this year by Scottish-based contact centre management specialist, Ascensos, was officially opened today by Her Majesty’s Lord-Lieutenant of the Island, Major General Martin White CB CBE JP. Continue reading Isle of Wight’s Lord-Lieutenant Performs Official Opening of Ascensos Contact Centre
Tech founder Oliver Lennon unveils new customer engagement start-up ‘Syndeo’
A new technology company that aims to help organisations engage and communicate with an emerging generation of “on demand” customers has been officially launched in Belfast. Syndeo was founded by Oliver Lennon, who previously founded software company SpeechStorm, a company which spun out of Kainos and was acquired by US software giant Genesys Inc two years ago. Continue reading Tech founder Oliver Lennon unveils new customer engagement start-up ‘Syndeo’
European startup iAdvize raises €32 million to accelerate international growth and innovation
iAdvize, the European leader in conversational marketing, today announces £28 million of series C funding with participation from Idinvest Partners, Bpifrance via Large Venture, the fund dedicated to innovating and hyper-growth companies, and Quadrille Capital. Continue reading European startup iAdvize raises €32 million to accelerate international growth and innovation
[24]7 Changes Company Name to [24]7.ai to Reflect Leadership in Artificial Intelligence for Superior Customer Experience
[24]7, a global leader in intent-driven customer experience solutions, has changed the company name to [24]7.ai to better reflect its leadership in leveraging artificial intelligence to dramatically improve customer experience. [24]7.ai empowers companies to understand, anticipate and act on consumer intent, leading to better experiences, greater brand loyalty and increased revenue opportunities. Continue reading [24]7 Changes Company Name to [24]7.ai to Reflect Leadership in Artificial Intelligence for Superior Customer Experience