Contact centres can now find out how their ability to handle multichannel customer contact compares with their industry peers with the launch of West’s new contact centre benchmarking tool. The Contact Centre Health Check evaluates whether contact centres have the capability to handle digital interactions, which are expected to overtake voice in the contact centre by 2020. Continue reading West’s Unified Communications Services helps contact centres ‘go digital’ with new multichannel benchmarking tool
Category Archives: Corporate News
Teleopti celebrates 25 years of innovation with customers and partners
Teleopti, a top provider of user-friendly, employee-focused Workforce Management solutions, this year celebrates 25 years of industry-leading software innovations for customer service support. Built on a foundation of entrepreneurial spirit, self-funding and strategic growth phases, Teleopti is proud to continue, and celebrate, its profitable development. A development that currently sees it growing at three times the market average. Continue reading Teleopti celebrates 25 years of innovation with customers and partners
Marketing tech firm expands with New York office
Further growth is on the cards for Manchester-headquartered ResponseTap, following the relocation of co-founder and CEO Ross Fobian to the United States. The marketing technology firm has this month announced the opening of a new office on Madison Avenue in New York City. Continue reading Marketing tech firm expands with New York office
BMW Group launches UK Innovation Lab 2018 for automotive entrepreneurs and intrapreneurs
BMW Group UK has announced the launch of the BMW Innovation Lab 2018. The new programme builds upon the success of the inaugural Lab in 2016, which saw four out of five incubated startups succeed in building ongoing relationships with the company’s UK commercial operations. Continue reading BMW Group launches UK Innovation Lab 2018 for automotive entrepreneurs and intrapreneurs
Wipro Launches Digital Pod in Edinburgh, Scotland
Wipro, a leading global information technology, consulting, and business process services company announced the launch of its newest digital pod in Edinburgh, Scotland, deepening its commitment to offer digital services at close proximity to its UK and European customers. Wipro inaugurated the pod in the presence of Greg Hands, UK Minister of State for Trade and Investment, representatives from Edinburgh City Council, clients and analysts. Continue reading Wipro Launches Digital Pod in Edinburgh, Scotland
Newcastle based contact centre expands premises
Newcastle contact centre Echo-U has made a six-figure investment to expand onto a new floor as it continues to grow its headcount and focus on the wellbeing of its team. The company has leased a third floor at its Newcastle city centre head office, Tyne House adding 5,500 square feet to its existing 17,000 square feet modern workspace. Continue reading Newcastle based contact centre expands premises