Tag Archives: Teleopti

Tortoise or hare – which one best describes your contact centre?

According to Carlos Muňoz contact centres are sometimes too efficient for their own good leading to poor customer service and high agent attrition rates. It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. Here, he explains how to build highly effective teams using WFM… Continue reading Tortoise or hare – which one best describes your contact centre?

Teleopti and PeakView Enable Exceptional Customer Experiences with New Partnership

Teleopti, a top, global vendor for workforce management (WFM) software and PeakView Communications, leading provider of cloud application solutions, have now partnered. Together, Teleopti and PeakView will bring a dynamic solution to the ever-changing business needs of the Cloud Contact Center. Continue reading Teleopti and PeakView Enable Exceptional Customer Experiences with New Partnership

Teleopti Receives Patent for Chat Staffing Algorithm

Teleopti, an industry leader for cutting-edge, user-friendly workforce management solutions, is excited to receive the patent for a chat staffing algorithm. Having been the first in the industry to provide a WFM solution for multi-skill, multi-channel forecasting and scheduling, Teleopti’s advanced chat resourcing calculations support contact centres in embracing digitalization with far greater certainty while efficiently meeting customers on the platforms they wish to communicate. Continue reading Teleopti Receives Patent for Chat Staffing Algorithm

Teleopti’s new online calculators help companies see staff and cost benefits of Workforce Management tools

Teleopti, a global provider of workforce management (WFM) software, has launched its new online calculator tools that help companies to see tangible benefits when applying its workforce management (WFM) solution. Using the free WFM Savings Calculator (and the ROI Calculator that Teleopti partners can use), companies can quickly see how using a workforce management solution could help to create optimised, cost-efficient schedules for customer-service agents, while ensuring staff wellbeing and a good working environment. Continue reading Teleopti’s new online calculators help companies see staff and cost benefits of Workforce Management tools

Teleopti celebrates 25 years of innovation with customers and partners

Teleopti, a top provider of user-friendly, employee-focused Workforce Management solutions, this year celebrates 25 years of industry-leading software innovations for customer service support. Built on a foundation of entrepreneurial spirit, self-funding and strategic growth phases, Teleopti is proud to continue, and celebrate, its profitable development. A development that currently sees it growing at three times the market average. Continue reading Teleopti celebrates 25 years of innovation with customers and partners

Matching service to today’s new young consumers – tomorrow’s big spenders, three top tips from Teleopti

BLOG: New Term – New Customers – Starting a new term feels full of promise. Ben Willmott at Teleopti considers how contact centers can match service to today’s new young consumers – tomorrow’s big spenders. Continue reading Matching service to today’s new young consumers – tomorrow’s big spenders, three top tips from Teleopti

Teleopti releases a Schedule Gadget for Cisco Finesse™

PRESS RELEASE: Teleopti announced the release of an integrated schedule gadget for the Cisco Finesse Unified Desktop solution, used by agents and managers across the world. Cisco Finesse allows contact center agents to work on a wide variety of applications with an intuitive, clear and customizable “cockpit” view. Continue reading Teleopti releases a Schedule Gadget for Cisco Finesse™

Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages

PRESS RELEASE: Teleopti announced that the world’s largest online car rental service Rentalcars.com is using the company’s strategic Workforce Management technology to create efficient, flexible schedules for nearly 800 sales and customer service advisors to provide a round-the-clock multilingual service to customers in 169 countries. Continue reading Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages

Three Tips for ROI on WFM from Dave Hoekstra of Teleopti

BLOG: Dave Hoekstra of Teleopti takes a closer look at three simple tips for return on investment (ROI) on Workforce Management (WFM). How can you leverage workforce management (WFM) to make quick-and-easy wins for your return on investment (ROI)? I would like to share three real-world scenarios that will turn into wins for your contact centre. Continue reading Three Tips for ROI on WFM from Dave Hoekstra of Teleopti

Content Guru & Teleopti to Optimise Customer Engagement through Exciting New Partnership

PRESS RELEASE: Content Guru and Teleopti have whipped up a storm in the customer engagement space with a ground-breaking fusion of best-in-class workforce management and Cloud Contact Centre capabilities. With the global customer experience market set to become worth £10.77billion by 2020(1), the move marks a critical juncture in the evolution of the contact centre into the customer engagement hub – and the incorporation of crucial internal management features as a part of the mix. Continue reading Content Guru & Teleopti to Optimise Customer Engagement through Exciting New Partnership

The customer journey revisited – three tips for achieving customer value and growth

BLOG: Magnus Geverts at Teleopti looks more closely at raising the customer service bar in contact centers… Customer Journey mapping is becoming an increasingly popular term in contact centers. Many organizations are using customer journey initiatives to drive customer value and growth. Continue reading The customer journey revisited – three tips for achieving customer value and growth