Contact centres can now find out how their ability to handle multichannel customer contact compares with their industry peers with the launch of West’s new contact centre benchmarking tool. The Contact Centre Health Check evaluates whether contact centres have the capability to handle digital interactions, which are expected to overtake voice in the contact centre by 2020. Continue reading West’s Unified Communications Services helps contact centres ‘go digital’ with new multichannel benchmarking tool
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West’s Unified Communications Services Hires New Sales Leader
West’s Unified Communications Services, a global provider of communication and network infrastructure services announced that Kim McLachlan has joined their leadership team as its new Senior Vice President of Sales for its voice, networks and contact center lines of business. In this role, McLachlan will drive revenue growth through a national network of leading resellers, VARs and a direct sales team. Continue reading West’s Unified Communications Services Hires New Sales Leader