PRESS RELEASE: Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has been awarded gold accreditation against the Investors in People Standard, joining the top seven per cent of accredited organisations across the UK, demonstrating their commitment to high performance through good people management. Continue reading Firstsource Solutions recognised as an investor in people →

PRESS RELEASE: Following the launch of their ‘Why Not Zero’ campaign in March, ResQ, a leading UK telemarketing agency, have become the first contact centre in the world to achieve full compliance with Ofcom’s new regulations. The Ofcom clampdown came into play on 1st March 2017, with the aim of heavily punishing those causing consumer harm through silent and abandoned calls. Continue reading ResQ become the world’s first contact centre to achieve full Ofcom compliance →

PRESS RELEASE: Zendesk announced its continued investment in France with two new office openings fueled by significant growth in the region. The company’s Paris offices will move to Station F, the biggest startup campus in the world, where Zendesk will become a partner. Additionally, the company’s Montpellier offices — home to the team behind the Zendesk Explore analytics product — will relocate to larger offices that are three times the size, providing hiring opportunities and capacity for around 50 employees. Continue reading Zendesk Makes Significant Investment in France With Move to Station F Paris and New Offices in Montpellier →

PRESS RELEASE: Every year consumers in the UK squander millions of pounds on electricity in excess of what is needed. This wasted electricity pumps annually about a half tonne of unnecessary carbon per home into the atmosphere, the equivalent of taking a car off the road for up to 4 months. Continue reading HomeHero – here to rescue your wallet and the planet →

What does Robotic Process Automation (RPA) mean for customer service? Are organisations ready to incorporate this form of technology and transform their customer service operation? Continue reading [Survey]: The Customer Service Pulse for Robotic Process Automation – 2017 →