Delta Air Lines has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta. The convenient “Nomad” tool is the size of a cell phone and gives agents the ability to make seat changes, rebook customers, check bag status, board or check-in customers, and print bag tags and boarding passes all in the palm of their hand. Continue reading Nomad Handheld Devices Empower Delta Agents to Assist Customers on the Go
Category Archives: Corporate News
Tesco simplifies customer service operations
Tesco has announced its intention to simplify its customer service operations by consolidating its Customer Engagement Centres (CEC) into a single, expanded operation in Dundee. As part of the changes, Tesco has taken the difficult decision to close its other CEC located in Cardiff. Continue reading Tesco simplifies customer service operations
Humanify™ Customer Engagement as a Service Now Available from TeleTech
PRESS RELEASE: TeleTech, a leading global provider of customer experience, engagement and growth solutions announced the release of its HumanifyTM Customer Engagement as a Service (HumanifyTM) offering which provides end-to-end (human, digital, automated) customer engagement across and around all touchpoints with humanity at every interaction. Continue reading Humanify™ Customer Engagement as a Service Now Available from TeleTech
Customer Conversation Tech Leader ContactEngine Launches into US Market
PRESS RELEASE: ContactEngine, the established UK-based customer conversation technology leader, announces its entry in the US market today, with its Chief Commercial Officer, Giles Bryan returning to the US to steer the launch. Continue reading Customer Conversation Tech Leader ContactEngine Launches into US Market
EE offers first Welsh customer service in the UK, and 4G network boost in Cardiff
PRESS RELEASE: EE, the UK’s biggest mobile operator and part of BT Group, is now providing Welsh language customer service through its call centre and shops in Wales. There are more than 562,000* native Welsh speakers in the country – around one in five people – and EE’s initiative supports the Welsh Government’s efforts to encourage the everyday use of the Welsh language. Continue reading EE offers first Welsh customer service in the UK, and 4G network boost in Cardiff
8×8 Awarded Four New Patents for Communications Cloud
8×8, the world’s first communications cloud announces it has been awarded three new U.S. patents and one new UK patent covering technology innovations that improve global enterprise communications and contact centre solutions. Continue reading 8×8 Awarded Four New Patents for Communications Cloud