Contact centres can no longer afford to think of AI as a future concept – it is very much the here and now. But are contact centres preparing their agents in the best way? Magnus Geverts, VP of Product Marketing at Calabrio, analyses the different factors at play and advises on how to best equip agents to handle the changing landscape. Continue reading AI is the here and now, but are your agents prepared? →

In today’s digital world, technology is at the forefront of many conversations for its ability to increase efficiency and improve productivity, but Scott Budding, Sales Engineering Manager, UK & EMEA at Calabrio, explains how it can also benefit the contact centre’s most important asset — agents. Continue reading Empowering Agents to Excel – Why Wellbeing Helps Drive Customer Experience →

Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more—not fewer—agents. Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips to activate the agent of the future. Continue reading The Great AI Paradox for Contact Centre Agents →

The message from Dave Hoekstra at Calabrio is ‘Keep it simple.’ Discover the secret to agent wellbeing in your contact centre with hints and tips that work… Continue reading Calabrio: A Common-Sense Approach to Employee Engagement →

Agents today expect far higher levels of flexibility than ever before. Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres. Continue reading All You Need to Know About Creating Flexible Contact Centre Teams →