Predictions for the property market in the coming year vary widely. The end of the stamp duty holiday and ambitious government targets for building new homes are set to make for an interesting year. Property companies will continue to focus on customer service as a differentiator. Continue reading 5 reasons to boost self-service using AI in today’s property market
Category Archives: Guest Content
Technology – key to coping with new ‘hybrid office realities’
The long-term success or otherwise of organisations across the UK could hinge on how those businesses adapt and invest in technology solutions to make the most of emerging “hybrid-office” culture and increased digital rather than face-to-face engagement with employees. Continue reading Technology – key to coping with new ‘hybrid office realities’
Q&A with Matt Parker, CEO at Babble
Matt Parker holds more than 20 years’ experience leading organisations that deliver business enablement solutions to companies around the globe. He has been a CEO for more than a decade and since 2016 has spearheaded leading technology business, Babble. Continue reading Q&A with Matt Parker, CEO at Babble
Remote Workforce Management – from survive to thrive in 3 easy steps
Richard Pinnington of Calabrio discusses how workforce management means so much more in challenging times… Continue reading Remote Workforce Management – from survive to thrive in 3 easy steps
Predictions for 2021 – Contact Centres Need Extreme Digital CX Agility
What does 2021 hold for us? Aviad Abiri is VP, Portfolio Sales Enablement at NICE Ltd shares some of his thoughts with us. What will the CX landscape look like in 2021 and why will it need to look to extreme digital CX agility… Continue reading Predictions for 2021 – Contact Centres Need Extreme Digital CX Agility
It’s good to talk: learning from COVID-19 customer experiences
The value of delivering good customer experience cannot be underestimated. Research from Infobip recently found that British businesses are set to lose more than £2.5 billion due to bad customer service during lockdown. But it’s not all doom and gloom; some retailers are getting customer service right. Continue reading It’s good to talk: learning from COVID-19 customer experiences