As statistics reveal that digital channels are not much cheaper than traditional voice calls, Colin Hay at Puzzel goes in search of the truth and shares 5 top tips for boosting efficiency and cost-effectiveness in one go… Continue reading Are digital channels really any cheaper?
Category Archives: Guest Content
How Emerging Technologies are Transforming Travel CX
by Iain Banks, Vice President for International Markets at TTEC… Continue reading How Emerging Technologies are Transforming Travel CX
PSD2 & SCA: How can we save online sales?
Will your online sales nosedive when PSD2 and SCA hit home from September 14? The fears are real. But it’s possible for merchants to prevent carts from getting abandoned — and even grow their business. Continue reading PSD2 & SCA: How can we save online sales?
When is the right time to enlist the support of IT when it comes to data?
When it comes to maximising the true value of an organisation’s data, many business leaders are quick to turn to the IT team to deliver solutions that will turn disparate siloes of Excel spreadsheets into meaningful insights. However, at best, this will result in your data project falling into the dreaded IT implementation queue, at worst, the solution that’s delivered is not fit for purpose. Continue reading When is the right time to enlist the support of IT when it comes to data?
PSD2 & SCA: What do we need to know, right now?
New EU regulations affecting electronic payments are about to impact UK consumers. But what will PSD2 and SCA mean for merchants — and what do they need to know? Continue reading PSD2 & SCA: What do we need to know, right now?
CPM Barcelona Contact Centre interviewed on future of CX
Fiona Whelan, Managing Director of CPM’s International Contact Centre in Barcelona, is interviewed for a special feature on Business Excellence within the Contact Centre & CX Industry for leading Spanish newspaper, La Vanguardia. Read the full interview below. Continue reading CPM Barcelona Contact Centre interviewed on future of CX