Category Archives: Guest Content

Five steps to GDPR compliance

November 22, 2017 Sam Heggie-Collins

The impending General Data Protection Regulation (GDPR) will affect every business process that handles personal data — and customer service is no exception. Business automation expert, Parker Software, has released a comprehensive white paper explaining how customer service departments can ensure they are compliant. Continue reading Five steps to GDPR compliance →

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Chatbots will cut down energy supplier call waiting times, says Aspect

November 17, 2017 Sam Heggie-Collins

Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, has called for better self-service platforms to improve the customer experience. Continue reading Chatbots will cut down energy supplier call waiting times, says Aspect →

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How GDPR will impact online retailers

November 10, 2017 Sam Heggie-Collins

Approximately 87 per cent of UK consumers bought at least one online product last year, and the UK is second only to Norway for making ecommerce purchases in Europe. With the industry booming, Roxanne Abercrombie, content strategist at live chat software specialist, Parker Software, explains how general data protection regulation (GDPR) will impact online retailers. Continue reading How GDPR will impact online retailers →

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How to reduce costs in the contact centre

November 8, 2017 Sam Heggie-Collins

Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of Puzzel… Continue reading How to reduce costs in the contact centre →

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