Approximately 87 per cent of UK consumers bought at least one online product last year, and the UK is second only to Norway for making ecommerce purchases in Europe. With the industry booming, Roxanne Abercrombie, content strategist at live chat software specialist, Parker Software, explains how general data protection regulation (GDPR) will impact online retailers. Continue reading How GDPR will impact online retailers
Category Archives: Guest Content
How to reduce costs in the contact centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of Puzzel… Continue reading How to reduce costs in the contact centre
The Intraday Story – Four Reasons to Think Again about Real-Time
Paddy Coleman at QStory takes a closer look at how intraday automation is the next step-up in contact centre performance… Continue reading The Intraday Story – Four Reasons to Think Again about Real-Time
Outsourced contact centers: 7 challenges and solutions – the latest blog from Teleopti
Nick Brook at Teleopti explores the challenges faced by outsourcers today and how to solve them… Continue reading Outsourced contact centers: 7 challenges and solutions – the latest blog from Teleopti
Extracting Calls from Old Call Recorders Checklist
Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business intelligence, there are a number of options available to help you preserve historic call recording audio and data including: Continue reading Extracting Calls from Old Call Recorders Checklist
GDPR compliance: a live chat checklist
GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. For companies across every industry, the paradigm of data privacy has changed fundamentally. Under GDPR, companies must follow uniform rules on how personal data is processed or face severe penalties. Here, live chat specialist, Parker Software, has complied an actionable checklist for live chat customers. Tick off these six straightforward steps to start your journey to GDPR compliance. Continue reading GDPR compliance: a live chat checklist