A survey of more than 2,200 people across the United Kingdom and United States has found that Digital Wallet payments, such as Apple Pay, Google Pay or PayPal, is increasing in popularity in both the UK and US, with at least 7 in 10 using the method regularly to pay for online purchases. Continue reading Future of Payments survey finds increasing trust towards digital
Category Archives: Market Research
Salesforce Survey Finds Digital Skills Ranked #1 Workplace Skill in UK, but the Next Generation Isn’t Convinced
Salesforce, the global leader in CRM, released data revealing that UK workers rank digital skills as the most important skill for the current and future workplace. Continue reading Salesforce Survey Finds Digital Skills Ranked #1 Workplace Skill in UK, but the Next Generation Isn’t Convinced
New Infobip research shows the rising dominance of chat apps for customer communications
New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer communications, demonstrating the growing importance of conversational experiences. Continue reading New Infobip research shows the rising dominance of chat apps for customer communications
Tech Maturity Shapes Firms’ Customer Experience Initiatives
Major changes in business operations and consumer behaviour since the start of the COVID-19 pandemic have increased demand for advanced CX capabilities, with enterprises adopting new technologies at different rates depending on their maturity and needs, according to a new research report published by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Tech Maturity Shapes Firms’ Customer Experience Initiatives
Omni-Channel, UGC and Live Video Will Drive Online Retail Revenue in 2023
Emplifi, a leading unified customer experience platform, today released its predictions for the top retail trends in 2023. According to Emplifi, omni-channel approaches, user generated content (UGC) and live video will be integral to online retail success next year. Continue reading Omni-Channel, UGC and Live Video Will Drive Online Retail Revenue in 2023
Survey: Consumers Ready to Meet Brands in Metaverse
According to a recent survey by TELUS International, a digital customer experience (CX) innovator, 72% of respondents indicated they believe that brand interactions in the metaverse will one day replace brand interactions in the real-world or that brands will use a hybrid approach of both metaverse and in-person interactions. Continue reading Survey: Consumers Ready to Meet Brands in Metaverse