Salesforce announced it has signed a definitive agreement to acquire Cresta, the voice-first operating system for customer experience. Cresta’s voice agents resolve complex customer calls end to end. Its platform guides human representatives in real time and analyses every interaction, bringing people and voice agents together on one platform. Continue reading Salesforce Signs Definitive Agreement to Acquire Cresta
Tag Archives: Salesforce
Salesforce Signs Definitive Agreement to Acquire Braze
Salesforce, the world’s #1 AI CRM, announced it has entered into a definitive agreement to acquire Braze, a leading customer engagement platform, for approximately $5.66 billion in enterprise value. Under the terms of the agreement, holders of Braze Class A common stock will receive $47.50 in cash per share. Continue reading Salesforce Signs Definitive Agreement to Acquire Braze
Salesforce Selected by HMRC to Modernise Tax Services for UK Citizens and Businesses
Salesforce, the #1 AI CRM, announced a landmark 15-year, up to £2 billion strategic agreement with HM Revenue & Customs (HMRC) to modernise services and transform customer service experience for UK taxpayers. Continue reading Salesforce Selected by HMRC to Modernise Tax Services for UK Citizens and Businesses
Salesforce Signs Definitive Agreement to Acquire Loops
Salesforce, the #1 AI CRM, announced it has signed a definitive agreement to acquire Loops, an AI-powered analytics platform that continuously monitors business performance, explains why key metrics change, and surfaces opportunities to improve by leveraging machine learning models. Continue reading Salesforce Signs Definitive Agreement to Acquire Loops
Salesforce Signs Definitive Agreement to Acquire Listen Labs
Salesforce, the #1 AI CRM, announced it has signed a definitive agreement to acquire Listen Labs, an AI-powered customer research and human simulation platform. Continue reading Salesforce Signs Definitive Agreement to Acquire Listen Labs
Salesforce completes acquisition of Fin
Salesforce, the world’s #1 AI CRM, announced it has completed its acquisition of Fin, formerly Intercom, an industry-leading customer agent company. The close of the acquisition brings Fin’s customer agent platform and world-class technical AI team to Salesforce, along with an established global customer base of more than 30,000 companies. Continue reading Salesforce completes acquisition of Fin