Liberty Bank, headquartered in Middletown, Connecticut, announced that it is expanding its relationship and investment with Salesforce, the #1 AI CRM, to help enable Liberty Bank to better connect with customers. Continue reading Liberty Bank Selects Salesforce to Enhance and Personalize Customer Engagement
Tag Archives: Salesforce
Salesforce Signs Definitive Agreement to Acquire Tenyx
Salesforce has signed a definitive agreement to acquire Tenyx, a developer of AI-powered voice agents that create natural and engaging conversational experiences, transforming customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire Tenyx
Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences
Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without pre-programmed scenarios, helping make customer service far more efficient. Continue reading Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences
New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together
Salesforce has announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way conversations from a single WhatsApp number. Continue reading New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together
Salesforce Signs Definitive Agreement to Acquire Spiff
Salesforce has signed a definitive agreement to acquire Spiff, a provider of a new class of incentive compensation management (ICM) software that combines an intuitive low-code UI, the familiarity of a spreadsheet, and a powerful processing engine to drive commissions automation at scale. Continue reading Salesforce Signs Definitive Agreement to Acquire Spiff
Salesforce Signs Definitive Agreement to Acquire Airkit.ai
Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Continue reading Salesforce Signs Definitive Agreement to Acquire Airkit.ai