Tag Archives: Salesforce

Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange

Red Box, a leading platform for voice, announces Red Box AI Bridge for Salesforce Einstein on Salesforce AppExchange, the world’s leading enterprise cloud marketplace. Red Box AI Bridge enables organisations not utilising a Salesforce-embedded communication platform to capture high quality call and metadata from their existing telephony or contact centre platform. Continue reading Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange

AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform

AVOXI, the leading cloud communications platform specialising in contact centre and virtual number solutions, recently announced their ability to integrate must-have technologies like CRM into their contact centre platform. Continue reading AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform

Introducing Salesforce Customer 360 — Unify the Customer Experience on the World’s #1 CRM Platform

Salesforce, the global leader in CRM announced Salesforce Customer 360, a new way for companies to connect Salesforce apps and deliver unified cross​-​channel customer experiences. Core to ​Salesforce’s vision for ​the Customer Success Platform, ​Customer 360 ​​will help companies move beyond an app- or department-specific view of ​each customer by making it easier to create a single, holistic customer profile to inform every interaction. Continue reading Introducing Salesforce Customer 360 — Unify the Customer Experience on the World’s #1 CRM Platform

State Farm Collaborates with Salesforce to Transform Customer Experience and Empower Customers to Communicate on Their Terms

Salesforce, the global leader in CRM, announced that State Farm—the largest provider of auto and home insurance in the United States—selected a number of Salesforce products to deliver engaging, intelligence-driven customer experiences across every State Farm touch point. Continue reading State Farm Collaborates with Salesforce to Transform Customer Experience and Empower Customers to Communicate on Their Terms

Say Hello to Einstein Voice: Salesforce Ushers in New Era of Conversational CRM

Salesforce, the global leader in CRM, today announced Einstein Voice, a new platform service that brings the power of voice to millions of Salesforce users. With Einstein Voice, any user will be able to talk to Salesforce, opening up new possibilities for employees to work smarter and connect with their customers in engaging new ways. Continue reading Say Hello to Einstein Voice: Salesforce Ushers in New Era of Conversational CRM

Salesforce Introduces myEinstein, Empowering Everyone to Build Custom AI-Powered Apps

Salesforce announced myEinstein, powerful machine learning platform services that enable admins and developers of all skill levels to build custom AI apps across Salesforce with clicks, not code. Now every Trailblazer—the hundreds of millions of individuals using Salesforce to drive innovation, transform their companies and grow their careers—are armed with the tools they need to deliver smarter and more personalized customer experiences. Continue reading Salesforce Introduces myEinstein, Empowering Everyone to Build Custom AI-Powered Apps

Salesforce Introduces the Quip Collaboration Platform

Salesforce announced the Quip Collaboration Platform, enabling teams to collaborate faster and more interactively in one live document. Now featuring Live Apps, applications embedded into Quip with real-time data, all relevant content for any project can be gathered on a single canvas. Salesforce has developed Live Apps for Salesforce records, calendars, kanban boards and more, and partner-built Live Apps are being developed by DocuSign, Lucidchart, New Relic and more. Continue reading Salesforce Introduces the Quip Collaboration Platform

Salesforce Introduces myTrailhead—Reinventing Learning For Every Trailblazer

Salesforce announced myTrailhead, enabling businesses to reinvent corporate learning and enablement. Salesforce launched Trailhead in 2014 with a mission to create a gamified online learning platform that empowers anyone to skill-up for a job in the thriving Salesforce Economy. Continue reading Salesforce Introduces myTrailhead—Reinventing Learning For Every Trailblazer

Salesforce Announces Financial Services Cloud for Retail Banking—Unlocking the Full Power of the Bank to Strengthen Customer Loyalty

Salesforce, the global leader in CRM announced Financial Services Cloud for Retail Banking, a new industry application that enables retail banks to deliver the highly personalized, intelligent and connected banking experiences that consumers expect. Now every bank employee, from the personal banker to the teller to the mortgage officer, can have a complete view of their customers and work collaboratively to exceed expectations. Continue reading Salesforce Announces Financial Services Cloud for Retail Banking—Unlocking the Full Power of the Bank to Strengthen Customer Loyalty

Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform

Salesforce introduced the next generation of Service Cloud, the #1 customer service platform. Built on the Salesforce Lightning component-based framework, companies can easily configure and set up Service Cloud for their organizations in a single day. With Lightning-Ready partner apps and Lightning App Builder for Service, companies can easily customize and extend Service Cloud. Continue reading Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform

Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business

Salesforce, the global leader in CRM, today announced that Airbus (EPA: AIR)—one of the largest aircraft manufacturers in the world with more than 130,000 employees—will deploy Salesforce Sales Cloud Einstein and Service Cloud Einstein as part of its global digital transformation strategy. Continue reading Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business

Salesforce Announces Strategic Agreement with Dell Technologies

Salesforce and Dell Technologies announced a strategic technology agreement. Extending the long-standing relationship between the two companies, Dell Technologies will expand the use of Salesforce’s market-leading sales, service, and marketing applications and CRM platform, which have been made smarter by Einstein artificial intelligence, to thousands of Dell Technologies employees worldwide, empowering them to deliver even greater customer success. Continue reading Salesforce Announces Strategic Agreement with Dell Technologies