IntouchCX, a leading global customer experience and technology company, has announced its expansion into Egypt. Continue reading IntouchCX Announces Expansion Into Egypt
Category Archives: Outsourcing
Movate Acquires TSD Global; increases its footprint in Philippines and expands its offering into South Africa
Movate, a digital technology and customer experience (CX) services provider, announced the acquisition of TSD Global, a leading international provider of outsourced sales and customer experience services. Continue reading Movate Acquires TSD Global; increases its footprint in Philippines and expands its offering into South Africa
Foundever™ Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
Foundever™, a global leader in the customer experience (CX) industry, announced that it has been recognized as a Leader in the Information Services Group (ISG) Provider Lens™ Customer Experience Services 2023 Quadrant Reports. Continue reading Foundever™ Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
Teleperformance enhances interaction analytics platform TP Interact
Teleperformance, a global leader in digital business services, announced it enhanced its interaction analytics platform, TP Interact, with generative artificial intelligence (AI) and natural language understanding. Continue reading Teleperformance enhances interaction analytics platform TP Interact
Teleperformance launches AI maturity assessment toolkit to help companies evaluate strategies for AI success
Teleperformance, a global leader in digital business services, announced it has launched an AI Maturity Assessment Toolkit to help companies understand the capabilities necessary to successfully implement AI to help transform their organization for employees, customers and other key stakeholders. Continue reading Teleperformance launches AI maturity assessment toolkit to help companies evaluate strategies for AI success
HGS UK selected as strategic partner for UK public services transformation led by Government Digital Services
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, analytics and AI, announced a strategic partnership with the Government Digital Service (GDS) in the UK, to provide contact centre support for GOV.UK One Login users – aiming to simplify and make faster the way people prove their identity to access central UK government services. GDS forms part of the Cabinet Office. Continue reading HGS UK selected as strategic partner for UK public services transformation led by Government Digital Services