Teleperformance, a global leader in digital business services, announced it enhanced its interaction analytics platform, TP Interact, with generative artificial intelligence (AI) and natural language understanding. Continue reading Teleperformance enhances interaction analytics platform TP Interact
Category Archives: Outsourcing
Teleperformance launches AI maturity assessment toolkit to help companies evaluate strategies for AI success
Teleperformance, a global leader in digital business services, announced it has launched an AI Maturity Assessment Toolkit to help companies understand the capabilities necessary to successfully implement AI to help transform their organization for employees, customers and other key stakeholders. Continue reading Teleperformance launches AI maturity assessment toolkit to help companies evaluate strategies for AI success
HGS UK selected as strategic partner for UK public services transformation led by Government Digital Services
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, analytics and AI, announced a strategic partnership with the Government Digital Service (GDS) in the UK, to provide contact centre support for GOV.UK One Login users – aiming to simplify and make faster the way people prove their identity to access central UK government services. GDS forms part of the Cabinet Office. Continue reading HGS UK selected as strategic partner for UK public services transformation led by Government Digital Services
Moneypenny’s New Bespoke Service Gives UK Businesses Tailored Support To Get Ahead
Leading outsourced communications provider Moneypenny has launched a new bespoke service for businesses, which sees its award-winning employees working as a full outsourced customer service team operating within their clients’ systems, as if sitting within their office. Continue reading Moneypenny’s New Bespoke Service Gives UK Businesses Tailored Support To Get Ahead
Serco selected by Lincolnshire County Council to continue providing customer services and digital support
Serco, the international provider of services to governments, has been selected as preferred bidder for a new five-year contract by Lincolnshire County Council to continue managing, the Council’s Customer Service Centre. Continue reading Serco selected by Lincolnshire County Council to continue providing customer services and digital support
Arvato partners with KYP.ai to enhance digital transformation capabilities
Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue driving its digital transformation and AI offering. Continue reading Arvato partners with KYP.ai to enhance digital transformation capabilities