Tag Archives: HGS

HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains

PRESS RELEASE: Hinduja Global Solutions (HGS), a global leader in customer experience announced a strategic global partnership with Conversable, the leading Artificial Intelligence-powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents. Continue reading HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains

HGS and LivePerson Announce Strategic Alliance to Provide Messaging as a Service

liveperson_logoHinduja Global Solutions Limited (HGS) announced a global strategic alliance with leading mobile and online messaging provider LivePerson to empower stronger customer engagement via DigiCHAT, a core capability within HGS’s DigiCX suite of services. Through the alliance, HGS will integrate LivePerson’s messaging platform LiveEngage® as a strategic option to power its DigiCHAT, DigiTEXT and DigiSOCIAL service offerings. Continue reading HGS and LivePerson Announce Strategic Alliance to Provide Messaging as a Service

HGS Enhanced Digital Assist Chat Optimizes Customer Experience

PRESS RELEASE: Hinduja Global Solutions announced the enhancement of Digital Assist Chat, an intelligent customer engagement service offering that helps businesses enhance their Customer Experience by giving consumers the right answers fast. Digital Assist Chat combines automated and live agent customer support, creating a more personalized, painless, and satisfying customer experience. Continue reading HGS Enhanced Digital Assist Chat Optimizes Customer Experience

HGS Wins ‘Best Large Contact Center’ and ‘Best in Customer Service’

PRESS RELEASE: HGS Europe, a subsidiary of Hinduja Global Solutions Limited (HGS) dominated the EMEA finals of Contact Center World, bringing home trophies for “Best Large Contact Center” (Gold), “Best in Customer Service” (Gold), and “Best Outsourcing Partnership” (Silver), along with a host of individual recognitions for its employees across Europe. In total, the company secured an unprecedented eight wins in key categories at the Awards Gala function held in London on June 11. Continue reading HGS Wins ‘Best Large Contact Center’ and ‘Best in Customer Service’

HGS Recognized for ‘Best Large Contact Centre’

PRESS RELEASE: Hinduja Global Solutions Limited (HGS) added to its awards tally for 2014, a Silver for ‘Best Large Contact Center’ at the recently concluded global finals of the Contact Center World Awards. A repeat performer at the prestigious awards program, HGS was the winner of ‘Best Large Contact Centre’ at the EMEA finals of the program held in July this year. The recognition for Best Contact Center went to HGS’s Centre of Excellence for Customer Retention & Loyalty in Preston, UK, for delivering exceptional customer service while driving agent performance through transformational programs. Continue reading HGS Recognized for ‘Best Large Contact Centre’

HGS & Unilever Tipped For Best Outsourcing Partnership For Second Consecutive Year At The CCA Excellence Awards

PRESS RELEASE: Building on its previous awards success in 2013, the HGS-Unilever partnership has been shortlisted for the second year in a row, in the ‘Best Outsourcing Partnership’ category at the CCA Excellence Awards. The Awards, held by the Customer Contact Association is one of most sought-after recognition programs in the UK customer contact industry, rewarding businesses and individuals who have raised the bar for excellence in customer service. Continue reading HGS & Unilever Tipped For Best Outsourcing Partnership For Second Consecutive Year At The CCA Excellence Awards

HGS Wins ‘Best Contact Center’ second year in a row at Contact Center World EMEA finals

PRESS RELEASE: HGS successfully defended its ‘Best Contact Center’ title at the 2014 EMEA finals (Europe, Middle East and Africa) of the Contact Center World Awards. HGS’ Centre of Excellence for Customer Retention in Preston, UK, retained its tittle for delivering exceptional customer service while driving agent performance through transformational programs. The Preston centre having grown in size in the last year, participated in the ‘Large Contact Center of the Year’ category. Continue reading HGS Wins ‘Best Contact Center’ second year in a row at Contact Center World EMEA finals

HGS UK Voted ‘2013 North West Employer of the Year’

HGS UK’s Retention and Loyalty Centre of Excellence based in Preston, Lancashire has been awarded the title of ‘‘Smart Training and Recruitment Employer of 2013 for the North West region’, by Smart Training, one of UK’s largest specialist training providers. The recognition comes in the wake of the Preston centre successfully completing a year-long ‘contact centre apprenticeship scheme’ for a number of its staff members.  Continue reading HGS UK Voted ‘2013 North West Employer of the Year’