Hinduja Global Solutions Limited (HGS), a leading provider of solutions in digital consumer experience (CX), business process management (BPM) and digital media services, announced it has completed the acquisition of 100% stake in TekLink International, Inc for US$ 58.8 million, subject to earnouts and other customary and agreed adjustments. Continue reading HGS completes acquisition of TekLink International
Tag Archives: HGS
HGS appoints Patrick Elliott as new CEO for HGS UK
Hinduja Global Solutions Limited (HGS), a leading provider of solutions in digital consumer experience (CX), business process management (BPM) and digital media services, announced the appointment of Patrick Elliott as the Chief Executive Officer for its UK operations. Continue reading HGS appoints Patrick Elliott as new CEO for HGS UK
HGS UK and Engage Hub announce partnership to expand AI capabilities across CX
The UK operations of Hinduja Global Solutions (HGS) announces its strengthened AI capabilities through partnership with Engage Hub, a leader in the provision of data-driven journey orchestration and cross-channel communications. Continue reading HGS UK and Engage Hub announce partnership to expand AI capabilities across CX
‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX and business process management (BPM), announced the introduction of HGS Axle, a custom-built human-centric automated dispatch assistant that helps Emergency Roadside Service (ERS) teams by triaging and capturing information while alleviating stress for stranded drivers. Continue reading ‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents
HGS partners with Genesys
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management (BPM) announced a strategic partnership with Genesys®, a global cloud leader in customer experience orchestration. Continue reading HGS partners with Genesys
ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX
Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital innovation for contact centre operations. Continue reading ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX
HGS UK and MaxContact announce partnership to transform customer experiences
The UK operations of Hinduja Global Solutions Ltd announced its partnership with MaxContact, an award-winning customer engagement platform that helps contact centres build smarter customer experiences. Continue reading HGS UK and MaxContact announce partnership to transform customer experiences