Sigma Connected, which provides customer contact services for the utilities, financial, telecommunications and retail sectors, now employs 5,000 people as its number of clients expands across the UK, and in the company’s South African and Australian businesses. Continue reading Sigma Connected welcomes West Midlands Mayor as growth continues
Category Archives: Outsourcing
Alorica Launches Alorica IQ to Meet Demand for Digitally Led Customer Interactions
Alorica Inc., an award-winning global leader in next-generation customer experience (CX) solutions, announced the addition of Alorica IQ, a digital foundry that integrates technology into all its services and customer interactions. Continue reading Alorica Launches Alorica IQ to Meet Demand for Digitally Led Customer Interactions
Teleperformance Expands Microsoft Partnership to Launch TP GenAI, a Generative AI platform to make Enterprises More Efficient and Human-Centric
Teleperformance, a global leader in digital business services, announced that it has signed a multi-year, $185 million Azure Cloud commitment with Microsoft to deliver comprehensive Microsoft Cloud infrastructure solutions to clients. Continue reading Teleperformance Expands Microsoft Partnership to Launch TP GenAI, a Generative AI platform to make Enterprises More Efficient and Human-Centric
Capita wins £50m contract with City of London Police
Capita announces it has been awarded a contract by the City of London Police to deliver customer contact and victim engagement services for the force’s new fraud reporting service. Continue reading Capita wins £50m contract with City of London Police
Teleperformance Ranked One of the 2023 Best UK Workplaces in by Great Place to Work®
Teleperformance has been recognised for the fourth year running as one of the UK’s Best Workplaces™ (2023) by Great Place to Work®, the global authority on workplace culture. Continue reading Teleperformance Ranked One of the 2023 Best UK Workplaces in by Great Place to Work®
IntouchCX Partners With Modulate In The Fight Against Online Toxicity
IntouchCX, a global leader in contact centre and technology solutions, has partnered with Modulate to provide powerful live voice chat moderation tools for their gaming brand partners. Continue reading IntouchCX Partners With Modulate In The Fight Against Online Toxicity