Tag Archives: Alorica

Frost & Sullivan Recognizes Alorica for Catapulting Into a Leadership Position Within the BPO Industry

PRESS RELEASE: Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Alorica with the 2015 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Through the company’s acquisition strategy and organic growth, Alorica has broadened its product offerings, enhanced its delivery capabilities and delivered aggressive growth. Continue reading Frost & Sullivan Recognizes Alorica for Catapulting Into a Leadership Position Within the BPO Industry

Frost & Sullivan Recognizes Alorica for Catapulting into a Leadership Position Within the BPO Industry

PRESS RELEASE: Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Alorica with the 2015 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Through the acquisition of several agent services businesses, Alorica has broadened its product offerings, enhanced its delivery capabilities, and moved forward with an aggressive growth trajectory. Continue reading Frost & Sullivan Recognizes Alorica for Catapulting into a Leadership Position Within the BPO Industry

Alorica Delivers End-to-End Customer Experience Management With Salesforce Customer Success Platform

PRESS RELEASE: Alorica, a worldwide leading provider of customer management outsourcing solutions announced it is working with Salesforce to deliver one of the industry’s most advanced customer experience solutions, based on the Salesforce Customer Success Platform. Aligning with the world’s #1 CRM company empowers Alorica to take customer service management for its clients to a new level. Continue reading Alorica Delivers End-to-End Customer Experience Management With Salesforce Customer Success Platform

Alorica Announces Strategic Acquisition of West Corporation’s Agent Services Businesses

PRESS RELEASE: Alorica, a worldwide leading provider of customer management outsourcing solutions announced it has signed an agreement to acquire several of West Corporation’s agent services businesses for a consideration of $275 million. In 2014, these businesses represented approximately $580 million in revenue. The acquisition broadens Alorica’s product offerings and market reach, enhances the company’s delivery capabilities and allows Alorica to continue its sustained, aggressive growth on a global scale. Continue reading Alorica Announces Strategic Acquisition of West Corporation’s Agent Services Businesses

Alorica Named ‘Best Outsourced Provider’ By 2014 Call Center Week Excellence Awards

PRESS RELEASE: Alorica, a worldwide leading provider of customer management outsourcing solutions, has been chosen by the International Quality & Productivity Center (IQPC) 2014 Call Center Week Excellence Awards as the winner in the ‘Best Outsourced Provider’ category. The award recognizes top industry innovators and was given to Alorica for its strategic thinking, creativity and execution of outsourcing solutions. Continue reading Alorica Named ‘Best Outsourced Provider’ By 2014 Call Center Week Excellence Awards

Alorica Names Colleen Beers Head of Client Services for Strategic Accounts

Alorica, a worldwide, leading provider of customer management outsourcing solutions, announced today that it has named Colleen Beers as senior vice president of strategic accounts for client services across worldwide operations as part of the company’s continued growth and success.  Continue reading Alorica Names Colleen Beers Head of Client Services for Strategic Accounts