Firstsource Solutions, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been appointed by Shawbrook Bank Limited, a fast growth specialist retail and commercial bank, to increase its customer service capacity for its retail banking users. Continue reading Shawbrook Bank appoints Firstsource as Contact Centre Partner
Category Archives: Outsourcing
ChatLingual and Quantanite Join Forces to Enable Fast-Growing Companies to Deliver Multilingual Customer Support
ChatLingual, provider of the world’s most comprehensible multilingual messaging platform, is excited by the opportunity to unite with Quantanite, a Customer Experience and Digital Outsourcing solutions provider for the world’s fastest growing brands. Continue reading ChatLingual and Quantanite Join Forces to Enable Fast-Growing Companies to Deliver Multilingual Customer Support
Ventrica partners with Intersect-HP in Cape Town, South Africa.
Ventrica, a trusted customer service partner of choice for some of the world’s best-known brands and fastest-growing start-ups, announced it has entered a partnership with Intersect-HP expanding its footprint and service delivery to include South Africa. Continue reading Ventrica partners with Intersect-HP in Cape Town, South Africa.
Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®
Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, announced it has been selected as a leading global service provider in Everest Group’s Customer Experience Management (CXM) 2022 PEAK Matrix® for Customer Experience Management Service Providers in EMEA. Continue reading Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®
Colin McMahon joins Sigma Connected as Director of Financial Services
Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Continue reading Colin McMahon joins Sigma Connected as Director of Financial Services
Customer Experience Takes Center Stage at European Firms
Enterprises across Europe and the U.K. are quickly adopting new contact centre technologies and services in response to dramatic changes in CX demands over the last 24 months, according to a new research report published today by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Customer Experience Takes Center Stage at European Firms