Ventrica, a trusted customer service partner of choice for some of the world’s best-known brands and fastest-growing start-ups, announced it has entered a partnership with Intersect-HP expanding its footprint and service delivery to include South Africa.
This investment and partnership with Intersect supports Ventrica’s future growth, long term commitment to South Africa and marks the first milestone in the expansion of Ventrica’s geographical footprint.
Cape Town is a recognised economic region that invests heavily in Customer Experience. Intersect specialise in delivering customer service solutions through a hybrid “work from anywhere” model powered by behavioural intelligence and intelligent technology.
This partnership strengthens Ventrica’s proposition and increases client choice during current global macroeconomic conditions. Opening in Cape Town, South Africa November 2022 Ventrica will expand its geographic footprint and increase its portfolio.
Iain Banks, Ventrica CEO “Supporting our clients’ needs is key to success, as such we are delighted to be embarking on our next phase of growth delivering choices and options to existing and new customers with this partnership with Intersect.”
Darren Arnold, Intersect Founding Director “This partnership with Ventrica will further showcase South Africa as a destination of choice for the delivery of world-class service to the UK. We are excited about this investment and the impact it will have on the people and the city of Cape Town.”
Intersect-HP is a pioneering South African CX Outsourcer, built from the ground up to deliver a hybrid “work from anywhere” model operating at the intersection of behavioural intelligence and intelligent technology. This enables consistent, high quality and replicable results wherever our people are. Our model was purposefully crafted to seek out the potential in our brilliant people and turn it into performance for our clients.
Ventrica is a leading European award-winning, outsourced customer management business that delivers omnichannel and multilingual customer service for blue-chip brands. Significant investment in people, automation and digital contact centre technologies allows Ventrica to enhance customer experiences designed to keep their clients ahead of the technology curve and their competition.
The company is headquartered in Southend, placing significant emphasis on its staff’s health and well-being. Ventrica shares the same passion for its customers’ business as it does for its own and continually strives for quality and service delivery consistency.
Ventrica’s technology framework allows customers to interact from text messages to emails, phone calls to video, intelligent chatbots and back – all within a single platform. Ventrica has significant experience in providing customer management and sales across an array of industries, including, Retail, FMCG, Insurance, Fintech, Healthcare, Transport, Real Estate, Leisure, Hospitality, Construction and Publishing. Ventrica is particularly well-known for its eCommerce expertise, particularly within fashion retail.