A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. Continue reading Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
Category Archives: Outsourcing
Webhelp and Uitblinqers join forces to strengthen position in Dutch market
Webhelp and Uitblinqers announce they are joining forces to strengthen their position in the Dutch market. Uitblinqers will continue its rapid growth trajectory under Webhelp and will remain a stand-alone entity in the Netherlands under its current management team. Continue reading Webhelp and Uitblinqers join forces to strengthen position in Dutch market
SupportNinja Enhances Global Outsourcing Services With Bolton Remote Acquisition
SupportNinja, a leading Dallas-based business process outsourcing company, announced the acquisition of Bolton Remote, a specialist provider of customer success, technical support and product operations solutions. Continue reading SupportNinja Enhances Global Outsourcing Services With Bolton Remote Acquisition
TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Gartner recognized it as a Leader in the 2022 Magic Quadrant for Customer Service BPO. Continue reading TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience
Startek®, a global customer experience (CX) solutions provider, announced that it has entered into a partnership with Krisp, an AI-powered noise cancellation solutions provider built to enhance the experience of customers and contact centre agents by cancelling background noise, resulting in clear conversations. Continue reading Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience
Sigma Connected bolsters senior management team
A leading business outsourcing provider has announced the appointment of a new senior director who will support and develop the company’s renowned offshore offering in South Africa. Continue reading Sigma Connected bolsters senior management team