The expanded Ultra Low Emission Zone (ULEZ), which is operated by Capita, on behalf of Transport for London (TfL), has launched in London. Continue reading Capita-operated Ultra Low Emission Zone expansion launches in London →

Glasgow-based contact centre go-centric has rapidly expanded its workforce and now has more than 1,000 employees. Continue reading Go-Centric Expands Workforce To More Than 1,000 Across UK →

Based on its recent analysis of the Asia-Pacific customer experience (CX) outsourcing services market, Frost & Sullivan recognizes Teleperformance with the 2021 Asia-Pacific Company of the Year Award for dominating the market with its multipronged go-to-market approach. Continue reading Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience →

Ventrica, a leading European outsourced customer management business, has been named as an approved supplier on Crown Commercial Service’s (CCS) “Outsourced Contact Centre and Business Services framework RM6181” – one of only 18 firms to be awarded a place. Continue reading Ventrica wins a place on Crown Commercial Service framework →

Atento, the leading company in CX solutions and business process outsourcing (CRM / BPO) in Latin America and one of the five largest providers worldwide, has been named one of the world’s Top Ten Digital Contact Center Providers by independent analyst partner, HFS Research. Continue reading HFS Research names Atento Top Ten Digital Contact Center Provider →

Arise Virtual Solutions (Arise), the worldwide leader in work-from-home customer support and Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent Customer Experience Management announced launch of its new Arise® Digital Companion tool. Continue reading Arise Virtual Solutions Reimagines CX With New Digital Companion →