Ventrica, a leading European outsourced customer management business, has been named as an approved supplier on Crown Commercial Service’s (CCS) “Outsourced Contact Centre and Business Services framework RM6181” – one of only 18 firms to be awarded a place. Continue reading Ventrica wins a place on Crown Commercial Service framework →

Atento, the leading company in CX solutions and business process outsourcing (CRM / BPO) in Latin America and one of the five largest providers worldwide, has been named one of the world’s Top Ten Digital Contact Center Providers by independent analyst partner, HFS Research. Continue reading HFS Research names Atento Top Ten Digital Contact Center Provider →

Arise Virtual Solutions (Arise), the worldwide leader in work-from-home customer support and Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent Customer Experience Management announced launch of its new Arise® Digital Companion tool. Continue reading Arise Virtual Solutions Reimagines CX With New Digital Companion →

ResQ, the leading outsourced contact centre specialist, has announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. ResQ further enhances its strong reputation by being selected as one of only 18 companies to be awarded a place on the framework. Continue reading ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework →

Ventrica the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay. The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring lower cost but high-quality English language customer service support. Continue reading Ventrica announces contact centre launch in Jamaica →

TaskUs, Inc., a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, celebrated its founding anniversary and announced office expansion plans across the globe. Continue reading TaskUs Celebrates 13th Anniversary, Announces Planned Office Expansions →