The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Continue reading Frost Radar™: European Customer Experience Outsourcing Services, 2020
Category Archives: Outsourcing
Eckoh announces six-year Capita and TfL contract renewal
Eckoh, the global provider of secure payment products and customer contact solutions, announces it has secured a six-year renewal of its contract with Capita for the provision of services for the Congestion Charge to Transport for London (‘TfL’), at a total contract value of £4m. Continue reading Eckoh announces six-year Capita and TfL contract renewal
Teleperformance in India Launches Three Revolutionary Cloud Campus Hubs to Enable Seamless Transition to Work-At-Home
Teleperformance India will lead the path to the new normal by expanding its unique global operating model via TP Cloud Campus. Teleperformance India launches three High-Tech Hubs as a part of Teleperformance Cloud Campus strategy to effectively manage their workforce operating-from-home model. Continue reading Teleperformance in India Launches Three Revolutionary Cloud Campus Hubs to Enable Seamless Transition to Work-At-Home
TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement centre
TTEC, a leading digital customer experience (CX) technology and services company for many of the world’s most iconic and disruptive brands and government agencies, has announced its new CX service centre for Volkswagen Group UK, which includes the brands of Volkswagen, Audi, Škoda, SEAT and Volkswagen Commercial Vehicles, has gone live. Continue reading TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement centre
Moneypenny launches COVID-19 screening bot for businesses
A new online Self-screening Bot has been launched to help businesses manage visitors’ and customers’ safety more easily, before any face-to-face activity takes place. Continue reading Moneypenny launches COVID-19 screening bot for businesses
Sitel Group Partners with AI Pioneer Krisp Technologies
Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced it has partnered with Krisp Technologies, to deploy Krisp, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls. The technology is being deployed both for Sitel Group’s contact centres and for Sitel at Home agents, working remotely. Continue reading Sitel Group Partners with AI Pioneer Krisp Technologies