TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced the opening of a new global customer experience delivery centre in Cape Town, South Africa. Continue reading TTEC opens new global customer experience delivery centre in Cape Town
Tag Archives: TTEC
TTEC announces new AI Readiness Assessment to help brands prioritize AI in Customer Experience
TTEC announced the availability of its new AI Readiness Assessment. Designed to help enterprises determine their current ability to leverage AI capabilities, the assessment provides a clear picture of their digital CX maturity and offers a prioritized adoption roadmap. Continue reading TTEC announces new AI Readiness Assessment to help brands prioritize AI in Customer Experience
TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Adam Foster has been named President of TTEC EMEA. Continue reading TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
TTEC Expands Senior Leadership Team as a Springboard for Growth
TTEC, one of the largest global CX technology and services innovators for digital CX transformation, announced Dave Seybold as CEO, TTEC Digital, and Shelly Swanback as President in addition to her role as CEO, TTEC Engage. Continue reading TTEC Expands Senior Leadership Team as a Springboard for Growth
TTEC recognized as a Leader in Everest Group’s Customer Experience Management in the Americas PEAK Matrix® Assessment 2022
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Everest Group recognized it as a Leader in the Customer Experience Management (CXM) in the Americas PEAK Matrix® Assessment 2022. Continue reading TTEC recognized as a Leader in Everest Group’s Customer Experience Management in the Americas PEAK Matrix® Assessment 2022
New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions
TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc., a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area. Continue reading New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions