TTEC has announced the availability of virtual contact centre solutions in the Asia Pacific and European regions. Continue reading TTEC Announces Worldwide Availability of Virtual Contact Centre Solutions →

John Lewis & Partners has joined forces with the UK’s leading provider of appliance care, Domestic & General (D&G), to launch an exclusive new customer proposition called Protect Plus. The arrangement will initially run for three years. Continue reading John Lewis & Partners and Domestic & General ink three year deal →

Sensée, a leader in work-from-home services and technology, has created a Strategic Framework to assist organisations in migrating employees to homeworking, and optimising their strategies. Continue reading Sensée creates Strategic Framework for Successful Homeworking →

Leading outsourced communications provider Moneypenny, has launched Client Services – a dedicated service to help estate agents kick-start business as the property market reopens. Continue reading Moneypenny’s new outsourced sales service to support agent’s recovery post-lockdown →

Moneypenny is offering its Digital Switchboard service for free to help companies cover their reception teams who are unable to be in the office or who maybe self-isolating and who do not have the technology to manage their switchboards remotely. Continue reading Moneypenny offers its Digital Switchboard service for free to help keep British businesses talking →

Making the move to home working in the contact centre industry presents a range of unique challenges. BYC Aqua, a proudly South African market leader in Quality Assurance services, has recently completed a successful transition to a 100% remote working strategy for their colleagues, who are now safely working in the confines of their own homes. Continue reading Outsourcing company BYC Aqua share how to successfully transition to home working →