Moneypenny’s new outsourced sales service to support agent’s recovery post-lockdown

Leading outsourced communications provider Moneypenny, has launched Client Services – a dedicated service to help estate agents kick-start business as the property market reopens.

The new outsourced service has been designed to give agents greater organisational agility, efficiency and capacity as they strive to generate new listings, viewings and sales after the Covid-19 lockdown. Client Services offers portal lead handling, appointment booking, outbound calling and campaign management.

Moneypenny’s dedicated strong team of receptionists can now diarise viewings, qualify inbound leads, warm-up databases and follow-up property marketing campaigns for agents across the country. Integration with leading CRM systems is expected to be added to the service very soon.

Joanna Swash, CEO of Moneypenny, which handles 2 million property calls and live chats for 16,000 property professionals each year, said: “We started developing Client Services last year, in response to huge demand from our existing clients. We’ve spent time getting it right, and launching now is especially timely as the property market in England reopens, and agents are experiencing a surge in enquiries, whilst operating with skeleton staff, thus presenting real operational challenges.

“Client Services has been designed to ease some of these pain points and provide a guaranteed and outsourced solution that ensures the core sales administrative and marketing tasks of agency life are completed without fail, while freeing up available staff to concentrate elsewhere.”

Client Services also features in Rightmove’s 10-point plan which they’re rolling out to support the sector. Agents interested in Moneypenny’s new service should visit to register their interest for the first phase of availability.

Moneypenny currently supports 2,500 Estate Agents, Commercial Agents, Housebuilders and Housing Associations across the UK, thanks to a dedicated team of property receptionists and has built an impressive reputation within the market.

Established in 2000, Moneypenny is the world’s market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. In total, more than 13,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.

For more information about Moneypenny’s work with the property sector, visit