TTEC has announced the availability of virtual contact centre solutions in the Asia Pacific and European regions.
TTEC’s at-home solutions combines the quality management and security of TTEC’s brick-and-mortar contact centre operations with the speed, flexibility and the favourable cost structure of a virtual contact centre. The solution is now available in the United States, Canada, Philippines and Greece and will be coming soon to Mexico, Australia, New Zealand, the United Kingdom and India.
As companies have implemented social distancing protocols to prevent the spread of COVID-19, effective technologies and processes for an at-home workforce has become critical to business resiliency. TTEC’s at-home platform, which has been developed and refined over the last 12 years, enables organisations to:
- Rapidly hire and train virtual contact centre employees in as little as 72 hours
- Ensure compliance with robust security standards
- Have a full suite of software solutions enabling agents to be more productive with gamified learning, collaboration tools, and performance management
“The work-from-home concept was put to the test during the COVID-19 outbreak and it has proven to be an attractive model for nearly every industry,” says TTEC Chief Revenue Officer Judi Hand. “Our at-home programs match or outperform brick-and-mortar operations in addition to offering extra benefits such as flexibility and business continuity.”
A Fortune 50 technology company customer stated: “My company moved to remote work and there have been zero problems with anything TTEC-related, across the board. We went from a couple of thousand people in the office to a couple of thousand people on the VPN in one day. I expected a lot of problems and failures, and there have been few.”
Nearly 80% of TTEC’s 50K+ employees are working from home, demonstrating the effectiveness of TTEC’s at-home technologies at scale. TTEC has also grown its active applicant pool for its at-home positions to over 55K candidates with thousands of open jobs still available around the world for new associates and contact tracers.
In addition to its leadership providing at-home technologies to leading brands around the world, TTEC has also been recognised by FlexJobs as a top employer for remote jobs for six years in a row.
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery centre of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company’s 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com