MRS BPO LLC, a leading provider of services to the accounts receivables management industry announced the launch of Adam, a proprietary conversational IVR that services customers. Adam is a blend of AI and IVR which learns and expands every day. Continue reading MRS BPO LLC Introduces Revolutionary New AI Tool for Call Centres Using IBM Watson →

TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that its TTEC Nationwide Career Fair will be held on Tuesday, August 6, during which the company will be hiring nearly 3,000 customer experience associates. Continue reading TTEC Hiring More Than 2,700 Associates in Nationwide Hiring Event →

A rise in government spending saw the UK outsourcing market rebound in Q2 after a quiet first quarter, according to the Arvato UK Outsourcing Index. Continue reading Increased government spending sees UK outsourcing market rebound in Q2 →

Qualfon, a full-service business process outsourcing (BPO) and contact centre service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. Continue reading Qualfon Recognized in the Everest Group PEAK Matrix Assessment →

Knoah Solutions, a global business process outsourcing company, announced that it had been recognized as an Aspirant among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix™ Assessment 2019.” Continue reading Knoah Solutions, Inc. Recognized as an Aspirant in Everest Group’s 2019 Contact Center Outsourcing PEAK Matrix™ →