Hinduja Global Solutions Ltd. (HGS) launched HGS Digital, a new practice focused on providing high-end digital strategy and transformative digital-first solutions. Continue reading CX Leader HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise Clients
Category Archives: Outsourcing
SYKES Featured on IAOP® Best of the Global Outsourcing 100® List
Sykes Enterprises, Incorporated, a leading provider of customer engagement services and multichannel demand generation, was recognized by the International Association of Outsourcing Professionals® (IAOP®) as being within the top-scoring companies overall, as one of the companies scoring highest in the area of corporate social responsibility (CSR), and for being featured on the Global Outsourcing 100 list for more than three years. Continue reading SYKES Featured on IAOP® Best of the Global Outsourcing 100® List
Startek Named ‘Malaysia BPO Service Provider of the Year Award’ 2019 by Frost & Sullivan
Startek, a global provider of customer experience management solutions, was recently named the Frost & Sullivan Malaysia BPO Service Provider of the Year 2019. This accreditation acknowledges Startek for its world-class operations and commitment to provide extraordinary customer experiences across Asia Pacific markets. Continue reading Startek Named ‘Malaysia BPO Service Provider of the Year Award’ 2019 by Frost & Sullivan
MRS BPO LLC Introduces Revolutionary New AI Tool for Call Centres Using IBM Watson
MRS BPO LLC, a leading provider of services to the accounts receivables management industry announced the launch of Adam, a proprietary conversational IVR that services customers. Adam is a blend of AI and IVR which learns and expands every day. Continue reading MRS BPO LLC Introduces Revolutionary New AI Tool for Call Centres Using IBM Watson
VeriCall Receives Ministerial Seal of Approval As They Announce 118 118 Contract Win
The Scottish Government’s Minister for Trade, Investment and Innovation has formally opened VeriCall’s flagship UK contact centre in Kirkcaldy. Continue reading VeriCall Receives Ministerial Seal of Approval As They Announce 118 118 Contract Win
TTEC Hiring More Than 2,700 Associates in Nationwide Hiring Event
TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that its TTEC Nationwide Career Fair will be held on Tuesday, August 6, during which the company will be hiring nearly 3,000 customer experience associates. Continue reading TTEC Hiring More Than 2,700 Associates in Nationwide Hiring Event