Mplus Group reached a significant milestone in the development of its Business Process Outsourcing (BPO) business vertical by signing an investment agreement worth EUR 60 million with the European Bank for Reconstruction and Development (EBRD), to be completed following regulatory approvals by the competent authorities. Continue reading European Bank for Reconstruction and Development invests EUR 60 million in Mplus
Category Archives: Outsourcing
Dudley Council partners with Arvato CRM Solutions to accelerate its digital transformation journey
Datchet-headquartered Arvato CRM Solutions has secured a brand-new contract with Dudley Metropolitan Borough Council to use automation to transform its accounts payable department. Continue reading Dudley Council partners with Arvato CRM Solutions to accelerate its digital transformation journey
Ventrica launches technology arm
Ventrica has built a huge reputation for offering exceptional customer experience to its clients over the last fifteen years. This month they have expanded their portfolio to launch a series of bespoke digital solutions into the marketplace. Continue reading Ventrica launches technology arm
Crown Commercial Services appoints Arvato CRM Solutions as outsourcing partner
Arvato CRM Solutions has secured a three-year contract to provide financial analysis and due diligence services for the Crown Commercial Services (CCS). Continue reading Crown Commercial Services appoints Arvato CRM Solutions as outsourcing partner
Foundever™ and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
Foundever™, a global leader in the CX industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents, in which the two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. Continue reading Foundever™ and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
Teleperformance Recognized by Frost & Sullivan for Omnichannel Customer Experience in the metaverse
Teleperformance, a global leader in digital business services, announced that Frost & Sullivan recognized the company with the 2023 Global Company of the Year Award for its industry excellence in omnichannel customer experience in the metaverse. Continue reading Teleperformance Recognized by Frost & Sullivan for Omnichannel Customer Experience in the metaverse