ArvatoConnect, a leading UK-based digital transformation partner, specialising in customer service and business process optimisation, has deployed Peopleware’s AI-native workforce management (WFM) suite to sharpen its planning capabilities, drive further operational efficiency, and continue delivering exceptional customer experiences at scale. Continue reading ArvatoConnect selects Peopleware to improve its workforce management operations
Tag Archives: ArvatoConnect
ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
ArvatoConnect is bringing customer service jobs and innovation back to the UK through an AI partnership with Zoom Communications, Inc., in a move that could reshape the economics of onshoring. Continue reading ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
AI sparks reshoring boom as UK brands set to bring customer services home
Brands are bringing their customer service operations back to the UK as technology tears up the economics of delivery, according to new research from ArvatoConnect. Continue reading AI sparks reshoring boom as UK brands set to bring customer services home
AI anxiety risks customer experience talent drain, report warns
The integration of AI into customer experience operations is causing anxiety among employees and pushing them to leave their roles, according to new research from ArvatoConnect. Continue reading AI anxiety risks customer experience talent drain, report warns
Dudley Council extends partnership with ArvatoConnect to further advance digital transformation
ArvatoConnect is pleased to announce the extension of its partnership with Dudley Council in a renewed commitment to streamline operations through digital automation. Continue reading Dudley Council extends partnership with ArvatoConnect to further advance digital transformation
ArvatoConnect awarded HMRC contract as IT service partner
Datchet-headquartered ArvatoConnect has secured a five-year contract with HMRC to provide IT support services as part of the Shared Services for Government (SSfG) strategy. Continue reading ArvatoConnect awarded HMRC contract as IT service partner