Capita has signed a new contract with Ireland’s National Transport Authority (NTA) to provide customer contact and information services for public transport users in the country. Continue reading Capita signs new customer experience contract with Ireland’s National Transport Authority
Category Archives: Outsourcing
Interact becomes the First Employee-Owned Contact Centre Outsourcer
Interact is proud to announce that it has become an Employee-Owned Trust. Becoming the first Employee-Owned Contact Centre Outsourcer. Continue reading Interact becomes the First Employee-Owned Contact Centre Outsourcer
Leading Energy Distributor Jemena Partners with Startek to Reimagine Customer Experience
Startek®, a global CX solutions provider, and Jemena, a leading Australian energy distributor, announced the impact of their partnership designed to modernize customer experience delivery for Jemena Customers. Continue reading Leading Energy Distributor Jemena Partners with Startek to Reimagine Customer Experience
Echo to deliver specialist customer service and new software to Northern Ireland Water
Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The contract will run for up to 10 years – initially seven with the option for NIW to extend for a further three – and was awarded following a competitive procurement process. Continue reading Echo to deliver specialist customer service and new software to Northern Ireland Water
TTEC opens new global customer experience delivery centre in Cape Town
TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced the opening of a new global customer experience delivery centre in Cape Town, South Africa. Continue reading TTEC opens new global customer experience delivery centre in Cape Town
Sigma Connected Group announces entry into US market
UK outsourcing specialist Sigma Connected has announced its expansion into the United States as it secures its first two new clients in the country. Continue reading Sigma Connected Group announces entry into US market