Sitel Group announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019. This marks the seventh consecutive year that Sitel Group has received this recognition, verifying the company as an innovative leader in the contact centre industry. Continue reading Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year →

Analyst and consulting firm Everest Group has positioned Concentrix as a Leader – its highest designation – and Star Performer in the 2019 Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment. Everest Group’s PEAK Matrix provides an objective, data-driven comparative assessment of service and technology providers based on their overall capability and market success across different global services markets. Continue reading Concentrix Stands Out as a Leader with Star Power →

TELUS International, a customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, has been named a ‘Leader’ and ‘Star Performer’ by leading global research and advisory firm, Everest Group in its 2019 Contact Center Outsourcing (CCO) PEAK Matrix™ assessment. TELUS International was the only IT and BPO-classified provider that achieved Leader status. Continue reading TELUS International Named a ‘Leader’ and ‘Star Performer’ by Everest Group PEAK Matrix™ →

60K, is pleased to officially announce its partnership with Bookatable, a Michelin Group company and Europe’s leading restaurant reservation marketplace, to provide Omni Channel Multi Lingual Contact Centre Services for its entire customer base. Continue reading 60K Announces Business Partnership with Bookatable by Michelin →

VIPdesk Connect (VIPdesk) an award-winning U.S. based provider of innovative outsourced customer care services, is excited to announce a strategic partnership with Owlet Baby Care to deliver comprehensive customer service for its distinguished customer base consisting of young parents. Continue reading VIPdesk Announces Strategic Partnership with Owlet Baby Care to Deliver All Aspects of Customer Service →