60K, is pleased to officially announce its partnership with Bookatable, a Michelin Group company and Europe’s leading restaurant reservation marketplace, to provide Omni Channel Multi Lingual Contact Centre Services for its entire customer base. Continue reading 60K Announces Business Partnership with Bookatable by Michelin
Category Archives: Outsourcing
VIPdesk Announces Strategic Partnership with Owlet Baby Care to Deliver All Aspects of Customer Service
VIPdesk Connect (VIPdesk) an award-winning U.S. based provider of innovative outsourced customer care services, is excited to announce a strategic partnership with Owlet Baby Care to deliver comprehensive customer service for its distinguished customer base consisting of young parents. Continue reading VIPdesk Announces Strategic Partnership with Owlet Baby Care to Deliver All Aspects of Customer Service
CPM Barcelona Contact Centre interviewed on future of CX
Fiona Whelan, Managing Director of CPM’s International Contact Centre in Barcelona, is interviewed for a special feature on Business Excellence within the Contact Centre & CX Industry for leading Spanish newspaper, La Vanguardia. Read the full interview below. Continue reading CPM Barcelona Contact Centre interviewed on future of CX
HGS & Artificial Intelligence Pioneer Hello Customer Join Forces
Hinduja Global Solutions Ltd. (HGS), a global leader in business process management announced a strategic partnership with Hello Customer, a pioneering company in Artificial Intelligence and Customer Experience. Continue reading HGS & Artificial Intelligence Pioneer Hello Customer Join Forces
Soccer Aid 2019 – Confero’s call centre staff help Unicef to raise millions
Confero Call Centres are aiming to take up to £50,000 in telephone donations for Unicef’s Soccer Aid 2019. For the 7th time since Robbie Williams founded Soccer Aid in 2006, Confero Call Centres are proud to pledge their support to the Soccer Aid for the Unicef telethon, with staff members volunteering their time to take calls and process donations from the general public. Continue reading Soccer Aid 2019 – Confero’s call centre staff help Unicef to raise millions
Quality and Security Standards renewed for Eckoh
Eckoh, the global provider of secure payment products and customer contact solutions, has received re-certification for two ISO Standards, covering the UK as well as Europe and includes the Omnichannel portfolio. Continue reading Quality and Security Standards renewed for Eckoh